Coconut Beach Blue Springs Llc

This place is insane! Prices are outrageous, I got burned cause they have no idea what they are doing in there! The owners are horrible! Rude! They do spray tans in their bathroom! I also got a rash or something because the bed wasn't cleaned properly. I do NOT recommend this place to anyone! Sherry, the owner is not very polite at all. I don't see this place being around for much longer! I like the beds at Planet Fitness much better and the staff as well. more

Nothing disgusts me more than businesses trying to take advantage of consumers and having no integrity whatsoever. Just a word of caution; if you cancel your membership with this company, make sure you get a copy and monitor your account the following month for unauthorized charges. \r \r I canceled my membership in Nov and my credit card account was charged Dec, Jan, and Feb. Sherry, the mgr only wanted to refund Feb until I threatened legal action. She changed her attitude then and got it done. Luckily I had documentation proving when I canceled my membership. She didn't though. Not a good way to do business in my opinion. more

Sheri the owner never smiles when i come in to tan and she seems very lazy. more

I gave a ""Four Star Rating"", because: Pros: Clean, Nice, Quick, No Wait, ""Cozy"". Cons: The only con is that they have a very small Level 1 bed, very claustrophobic, but if you have the money-- UPGRADE :) more

Well i would have to agree...i dont think you should get a free week of tanning if you have a ""family emergency"" and have to leave town...not saything you did not experience a family emergency, but unfortunetly there are people in this world who would lie about that to get a free month. I have been going here for years and have never experienced bad customer service. I think its just another story of someone trying to get something for free, and getting rejected and upset! more

This was my first experience using a tanning salon in Kansas City. When I went there I felt rushed to pick a package. I wasn't offered a tour or a trial visit which I have found out is customary most places. I went ahead and picked a minutes package and used my first session. While I was in there I thought a month package might be my better choice to start. They would not let me transfer to the monthly a few minutes after I signed up. They told me I could keep my minutes and just buy a monthly package. I went ahead and did that. Coming up to the start of my third week of my four week package I had a family emergency (my mother ended up in the hospital) and I had to go out of state for a week. I came back in a week and then went out of town for business thinking I would talk to Coconut Beach when I got back about making up the week I lost taking care of my mother. I was shocked when I was refused the opportunity to make up a week I lost from attending to a family emergency. I was given some story about their computer not being set up to make up a week etc. I was offered a discount if I gave them more money and bought another month long package. I pretty well consider this an insult and poor customer service. For one, I was not even given a copy of their policy after I shelled out $74 to them. I spoke to Sherri on the phone and she told me I received a good enough deal for the times I used it during those 3 weeks (which should not be the point). But the final insult was when she told me that ""everyone thinks that a family emergency is when their dog dies"". In the middle of me saying that I could not believe she was comparing my mother to a pet she hung up on me. I would not recommend this place unless you would like to be responded to abusively when you have a complaint. What ever happened to customer service. I guess they have enough business although they have never been busy when I have been there. (the only benefit of going there) Pros: never very busy Cons: bad service treated like ""take your money any be done with you"" more