Coach

I wanted to provide feedback on a recent experience that I had with my Coach purse. My husband bought me a Coach purse as a gift last year. It was a sentimental gift since it was given to me upon the birth of our twin boys. I loved the purse and used it all the time. Unfortunately, the fabric around the brackets that hold the arm strap wore out in less than a year. I took it to the Lebanon, TN Coach Outlet where it was purchased and they were very good about mailing it in for repair service. Unfortunately, that’s where the good part of the story ends. Linda from Lebanon Coach called me on Nov 3rd and told me that my bag could NOT be repaired so they would be sending me back the purse along with a merchandise voucher to pick out something new. I was sad that the purse couldn’t be repaired, but wanted to keep it for sentimental purposes so I was glad that they were going to send it back and then I could use the merchandise credit to buy something else. When I received the merchandise credit in the mail the letter stated that I would not be receiving the bag back unless I wanted to forgo getting the voucher. After many conversations with the repair service and the outlet store, they may it abundantly clear that I was NOT valued as a frequent shopper of your store and even though they told me one thing, they were not going to honor it. I still have the voicemail that stated that I was going to receive a voucher AND bag back. I’m deeply disappointed in Coach and their ability to make this situation right. It’s a good thing there are many other purse companies out there because this one just lost my business. more

I visited this store a few years ago with my mother and I bought the most beautiful purse ever. Plus the customer service at that time was warm and welcoming.There were two really sweet women working that night who helped us alot. I havent been since and dont feel welcome to go... I was on the official coach webite and saw a purse I just adore! So I called the lebanon outlet store to see if they had it and what the price would be... and so girl named Misty answered the phone. I told her I see a purse on yalls website and wanted to know if you have it. Its the poppy metallic sateen thats pink and silver...she then stated rudely WE DONT HAVE A WEBSITE...SO WHAT YOUR LOOKING AT ISNT OURS. I then said no, I know the outlet doesnt have a website I mean the official site. she said oh coach? I said yeah... im thinking duh! I never said anything about an outlet website im talking about the actual website when I refer to YOUR website. you are the coach store right??? I guess so thats what the store is called. What a genius! So I guess this confused her,she was so rude with thinking im on a broke down fake website. She never answered my question if they have it or not. she then said all the bags on there you see will be at green hills or coolsprings. I didnt ask for this. If I wanted to go there i wouldnt have called the lebanon store. l just simply wanted to know if there store has it since I had been there before and really liked it. Not to mention the great prices you cant beat. I got a 200.00 purse there that was so much more retail value. So I wanted to see how much it would be at outlet since the retail is only 228.00! but noooo she couldnt even answer me of whether they had it or not she just got thrown off by me saying i saw it on the website...she is a person who apparently gets confused easily. she couldve just said yes we have it or no we dont and that was it. I then thought ok should I ask again and just say do you carry any of the backpack lines but then i thought no just forget it. I wont waste my time talking to rude workers. I then said thanks and hung up. so ill just have to go see for myself if they have it or not... THANKS FOR ALL YOUR KIND HELP MS. SADITY MISTY. give respect and still dont get it,just sadity! more