Clemmer Pet Resort

We brought our dogs here after just moving to the area. When we called to schedule we were looking for a Saturday to a Saturday. We were never told the hours of business. I called the day before drop off to ask for their address, the gentleman who spoke to me was very friendly and helpful. I was not told to bring their shot records, and was told they would be in the back by the kennels and to come any time. We showed up around 10:30am on Saturday to drop off, we were never asked to sign any documentation. When I went to pick up (Saturday at 1:30ish) I was greeted by a lady screaming at me saying I was trespassing. She was pointing her finger in my face and telling me I was unable to pick up my dogs and talking to me like I was a 12 year old child misbehaving (in front of my 7 year old child). She told me I was lying about not knowing the business hours and not being told. There were no signs saying what they were or that they were closed. In order to get my dogs back I had to argue with her for a good 20 minutes and pay an additional $57 for NO REASON. She said my drop off paperwork had their hours on it and I should have known. I did not see any paperwork when we dropped off, there was nothing that I had signed. I would not recommend this place to anyone! If customers are treated this way I can't imagine how the speechless animals are being treated. Both of my dogs came home with bug bites all over them. One of my dogs has 14 bites on just the inside of one leg. If I could have given less than 1 star I would have. I don't want anyone to experience what we did. more

We used Clemmer Pet resort for a total of 10 days. We have 3 large dogs, all are rescues and required special attention. I was a little apprehended at first because one of them is a puppy mill rescue and the other two are rescues as well, but as soon as we left out of sight and another worker interacted with them...they were perfectly fine! It was such a great price too. They keep their place extremely clean, and very nicely shaded. It was also a last minute appointment and they made room for all 3 of my large dogs. This was my first time kenneling my dogs as well, so you bet I called everyday for the first 5 days, they gave me very great reports to the detail. I love this kennel, and so do my dogs. more