City Paws

I got my puppy from city paws and she has been a wonderful addition to our family! Love the owners/very friendly and helpful. See you soon... :) more

This pet store used to be one of my favorite places to shop on the weekends and Now It breaks my heart to even walk into this place anymore.There has been 2 litter mates that have been in those pens for close to a year.He claims they are Boston Terriers but Its obvious to look at them to know he is not being truthful.It is also very obvious that he cares more about the Ol' mighty dollar than the welfare of these babies.The 1st year of a pups life is the most impressionable time for socializing,housebreaking,vet visits,spay and neuter and so on..Oh and what about those poor King Charles Adults that he claims to have ""Saved"" that he keeps caged up in the back room all day and night?Is that even aloud?A few of us have spoke about picketing if the ""Bostons"" and Kings are still wasting away there when we check on Saturday. Someone has to be their voice.If not the community,Than Who? more

I got my Birthday/Christmas puppy (Bella) from city paws and she has the sweetest temperment. Its evident that she was handled with lots of love even before I got her. Thank you City Paws for being such a great little shop. I plan on bringing my baby back for grooming services. more

I would give this shack no stars if I could. My puppy was diagnosed at terminally ill within 72 hours of purchasing her. Unfortunately, she didnt survive. The owner informed that I could only have a refund if I returned the deceased dog - even though I had already providing documentation stating she was diagnosed with Parvo. DO NOT GO THERE!!! more

Please do not take your pet to City Paws in Huntersville if you truly care about your pet. The groomer cut my dogs nail too short, which led to an infection and they would not accept responsibility. Speaking to the owner, I had the worst customer service I have ever had and have never been treated so poorly by a company. I would give zero stars if I could. DO NOT GO THERE!!! more

I have a cat that needs a certain type of food and I buy in bulk. I was on their re-order list. Many times the order would be late or not ordered which was not only annoying but could cause harm to my cat's health. I spent $100 a month just on cat food and then one day they told me that their distributor no longer carried the food. I asked why they had not called me but instead had told me it was on the day's truck and the owner told me he forgot and he guessed he could try to find another distributor. I told him I was very unhappy and that after being a loyal customer for a year I expected at least a call. He told me he hoped I found a beeter store. Guess what I did - Pet Mania miraculously ca find my cat's food and now they get my business. And now that they sell puppies I am even happier not to give my money to them Pros: Nice Selection of brands Cons: Poor Customer Service, Selling Puppies more

We used to buy our dog food, treats and fish oild from here as they had a good selection of high-quality, natural products. Pros: Carries high quality pet supplies (food treats, supplements) Cons: selling pups; uneducated staff more

This is a great store. The people there are really nice and love to see your pet come with you. They have a great selection of cute and fun dog toys, colors, etc. Pros: cute dog stuff, great toys more

The store is excellent! The staff always greet me with smiling faces when I come in. They are always able to answer my questions fully and never rush me. They have high quality food and their prices are very reasonable. I wish there were more stores in Huntersville like this one. Pros: knowledgeable staff, good prices Cons: haven't found any more

City Paws just opened a store in Ballantyne & the staff there is very helpful. They are always willing to go out of their way to help there customers. Their prices & customer service are by far better than another one of their competitors in the area (off of Carmel Road & 51). I have recommended this store to all my friends who have dogs or cats. Pros: Friendly, competitive prices, knowledgable Cons: None that I have found more

Their prices are extremely high, especially on treats. Other than that, their service seems somewhat helpful once you get their attention. more

their customer service is truly unimpressive, their were two workers on and neither acknowledged me despite the fact that the store was completely empty. more