Circuit City

Unresponsive and Rigid Customer Service Personnel: You Would Think That a Company in Bankruptcy Would Reign In or Discipline Middle Management Who Are Unresponsive, Smug, Condescending, and Seem to Take Pleasure in Embarrassing, Threatening, and Lying to the Customer With Threats That Are Against the Law. AVOID: These People Deserve to Shutter. Cons: Non Existant Customer Service more

My story is pretty short, but frustrating... I bought a Samsung 46"" 750 flat screen tv, Sony Bluray 350, 2 Monster 700 HDMI cables, warranty, Firedog installation Service and Delivery for about $3800. Circuit City delivered the TV a couple of days later and I setup my Firedog appointment to install the TV above my fireplace then connect it to the Bluray player. Firedog came to my home on 9/3/2008 to install the tv and Bluray. The first problem was that Circuit City did not sell me the same mount that they showed me in their store. I got a Verge mount, which is junk. Aside from that, I now have 8 large holes in my wall because they tried to mount the TV and said the plug was in the wrong place, so they needed to remount it higher (hence the 8 holes). As they were tilting the tV downwards, the top right bolt fell out and the TV started to come loose. He remounted this bolt which is now bent and not flush with the wall. After calling both Firedog and Circuit City, they want to charge for the correct mount, de-installation and re-installation of the TV. They both guarantee 100% satisfaction...yeah, right. I have pictures of the job if anyone wants to see them, just e-mail me. Cons: Quality of workmanship is terrible. Extra costs to make you happy. more

I won't regale you with my own testimonial of a delivery that was canceled, yet I was charged for just the same. But here's the best advice I can give you when purchasing from these guys: more

This place gives the air that they know what they are doing when it comes to fixing your computer. Pros: None - service is shabby, impersonal, unfriendly, discourteous and expensive. Cons: Eevrything more

this store really gives great customer service. I would have spent the same amount of money and probably been left with a so so system in my vintage car-but Jay steered me to the system best suited for my needs. more