Church's Chicken

Hello, I have been a customer of Church's chicken for quite some time. When I moved to Milledgeville, GA I found the location here very quickly and began frequenting the establishment. Over time, I have noticed that I have a poor experience everytime I go there. My husband loves Church's chicken and likes to eat the food at least twice a month. Lately, I have felt like I don't want to go there anymore because everytime I go I have to wait more than 25 minutes for a small order (2 people). I see employees converse, lean against the counter, eat behind the counter and leave the counter entirely before my order is complete. I am almost certain that on at least one occasion the food has been delayed on purpose. As well, most times I pick up an order is either wrong or incomplete. In fact, I feel like I have a routine: receive the food in the drive through then park and walk in to correct the order. Truth be told, I'm fed up and tired of waiting too long for my food. I'm unhappy with the service because it seems like I am an inconvenience to the employees. more

I would like to say that the management (Mr. Greene) does not do a good job of interacting with customers of color, even though he is of color. Also the young ladies that work here are quite rude and need to take classes in Customer Service Relations. The food is the only thing that is worthy! more