Chrysler Heaven

This is the worst experience I have had trying to refer someone business. I run a part/service store and have refered these guys business for years, but have never used them for my personal vehicles or any vehicles that I am working on. I refered my customer to this company for a part that is not available in the after market world so we could get his vehicle on the road. My customer called them and paid for part over the phone and was told that the part would be there here the next day, well 4 days later the part shows up. At that point we had the vehicle back on the road so we refused the shipment and sent the part back. It's now been 2 weeks and my customer still has not received a refund. My customer and I have called, and called, and called, and called, and called to try to get this resolved speaking to a guy by the name of Chip who I guess is running that circus. He has promised to refund my customer's card with a 20% restocking fee and $70 shipping charge. I know for a fact the the shipping was only $28, I guess Chip thinks that he is the only person that has FEDEX's phone # to get shipping quotes. Well Chip enjoy making this small change, because its going to cost you alot of money in the future not refering customers to you like I have been doing the past 10 years. more

I have dealt with this company twice. Neither experiences have I been helped at any length. When you call to acquire about a part needed the only response ever given is you'll have to come out & look at the vehicles to see if they have what you need. They are very lacking in knowledge of stock and/or uninformatove if they in fact have what you need. In this day of our high fuel prices it would be nice to at least know they have the parts or at least possess the vehicle/year model you need before driving all the way out to the yard & potentially find nothing. My first experience I traveled to see if they had what I needed & when I arrived I was told I would just have to walk the yard & see if they in fact had any trucks that had the part I needed. I didn't find the part I needed because they in fact did not have any trucks in the year model I needed. A waste of time & fuel that could have been avoided with a little prior knowledge given. Will I use them again? Maybe...as a last resort probably. Pros: None that i noted Cons: No Service more