Chino Hills Small Animal Hospital: Stiles D DVM

aka R. Wayne Clark & Associates, aka Chino Hills Equine Hospital.\r \r They are only out to make money from doing unnecessary testing. They use intimidation and scare tactics to make you think your pet will die if you do not do their tests. They pressure you into doing tests and promise that the test will give answers. After spending over $1,200 on tests and over a month in wasted time at this vet, they were still unable to diagnose my pet! I finally took my pet to a professional who gave an accurate diagnosis in one afternoon.\r \r I will never be back here and I encourage all to find another place to take your pet. These people will only lie to you, suck your money dry, and will not give you any answers. They have also refused to provide any documents that I have requested such as a document that I signed approving services to be rendered. I requested this because I do not remember signing such a form. They will not let me see my chart of medical records for any of the animals I have taken there. The staff is uncooperative and they lie. \r \r I regret with my whole heart ever stepping foot in this place! \r \r For the safety of your furry companion, PLEASE DO NOT TAKE THEM HERE!!\r \r BEWARE of FAKE reviews! The staff of this company is known to post their own reviews online. Of course, they give themselves 5 stars and glowing reviews. Watch out for brief reviews that praise the overall experience at the vet, including surgeries. Their reviews compare themselves to doctors of human patients and specifically mention caring staff and no rudeness. more

\r \r I was referred here as I recently adopted a hamster that has overgrown teeth and is having trouble eating. I called ahead and was told, sure we can trim the teeth for $10-15 without an appointment, come in after 3pm and we can take him right away.\r \r When I arrived and signed in, they reiterated the same information again. I waited for more than an hour before they took my hamster in a back room and came right back out to tell me, sorry but we don't specialize in hamsters (even though they are a SMALL ANIMAL hospital and said they did) and in order to get his teeth trimmed, I would have to make an appointment for a later date which would cost upwards of $50. I told them I cannot wait because if the hamster could not eat, it would surely die. The assistant asked to see how bad the teeth were and when showed said, ""they aren't sticking out of his mouth so it looks okay"".\r Anyone who knows anything about hamsters knows that overgrown teeth grow UP into the skull literally impaling the hamster, not OUT of the mouth.\r \r As it is my hamsters teeth are cutting into it's tongue.\r \r They are entirely UNQUALIFIED, completely UNPROFESSIONAL and UNCARING.\r \r Do not bring your pet here if you want it to be seen as anything more than a money-generating unit by an inexperienced and unethical staff.\r Pros: convenient location Cons: UNQUALIFIED, UNPROFESSIONAL and UNCARING more