Chic Petique

Chic Petique in its way is part of the 'old South Street' mentality. It's unique, it's cool and it's well meaning. I know Sara at this 3rd Street store and she is so more an animal lover than a business person- but she does both well. Lindsay, the owner has set the tone and has kept good people like Sara around. But the best thing about these stores is that they give back- plenty. Both Sara and Lindsay are rescuers and they often take hard to place animals. I don't mind spending a little more for great stuff when I know that the outcome is going to be another pro-animal place to hang out- share ideas- try new stuff. Good people, Great Stuff- and as a rescuer, I know I can count on them to help me out when things are looking pretty impossible. If you love pets, shop here and enjoy. Pros: Incredible stuff and well researched Cons: Pricey more

I was really excited to find a local, independent pet store in my new neighborhood. Over the summer, I ordered an ID tag for my dog from them. It was supposed to be mailed to my house but it never arrived. A few months after I made the purchase, I let the store know I had yet to receive the tag so they said they would have it shipped to the store and would call me when it arrived. A few weeks later, I get the call and go by the store to pick it up but they couldn't find it. I go back a few days later and find out they had notified the wrong person. I asked to get a refund as I was tired of the back and forth. Of course, they couldn't give me a refund because the owner wasn't there and I would have to come back on another day. ugh. I get another call a few more weeks later saying my tag was in. I go to pick it up and, stupidly, did not check it before I left the store. They got the street name on the tag wrong. I called the store to let them know and to verify that I had submitted the correct street name. I had. They said they would place the order again and the tag would be mailed to my house. That was a few months ago. I will never see this tag and have given up hopes that I will get a refund. Unfortunately, because of this experience I will also not shop at the Chic Petique (btw, I have a dog and 2 cats so I would have been a great customer for them). Cons: customer service and follow through more