My girlfriend and I clearly ordered a comon menu item. I asked for a few minor and routine additions. I have done it many times in many other Vietnamese restaurants with consistent success. The food was brought, but no utensils were ever given to us. (Interesting how a waitress can bring food, place it on the table, and then just walk away. (Again, NO UTENSILS. I had to go to a nearby table and retrieve utensils). Then, I noticed IT WAS NOT WHAT I ORDERED! I called for the waitress and very kindly explained it to her. (All the waitress did was ARGUE). I did not go there to argue. That was unpleasant in itself. What the waitress did not know is that I AM WELL VERSED IN VIETNAMESE CUISINE. I know the food, how it is served, and the prIces. Well, this fair was very high, the quantities were less, and the quality of the beef was not good. That is a fact. I spent the money, received far less than I would elsewhere, and the quality was not good. Add to that an arguing waitress, and I could not get out of there fast enough. I didn't even wish to order tea. I did not find the exchange with the waitress enjoyable, nor did I care to attempt to relax further there. It just wasn't happening. So, I called the next day and asked to speak with a manager. A delightful fellow took my call. He explained that he understood what happened, and remembered me from the evening prior. He agreed with me on the issues and invited me to come in again, as he would ""take care of me"". Suddenly a voice entered the conversation. I was a bit astonished, and discovered it was ""Thuy"". There was no introduction. she was just listening, without my knowledge. She was very abrasive and quite pushy. Rude, in fact. She dwelled on the length of the conversation. (She should have been thrilled that I took my time to apprise her of the problems there and of my far less than acceptable experience, rather than play hard defense and aggressive offense. She only served to worsen my impression and support the unsavoury demanor that chased me away in the first place). Well, after the young man was successfull in appeasing me, this next individual did nothing but stir the problem even further. (Interesting though, THUY AGREED THAT THE BEEF WAS NOT SERVED CORRECTLY, yet neglected to perform a remedy. Offered nothing, but further, that same argumentative demeanor surfaced). I just don't need it. Agreed, many people don't know the authenticity of the food i. e. the way it should be. If you are unfamiliar, have no desire to be familiar with, don't mind paying more for less, then this place suits you. It is commercial and simply a business. I saw no pride in the establishment, just argument and a condescending attitude that thoroughly unimpressed me, along with the poor pho (soup), and unnecessarily smaller portions and higher prices. I would never return. Sorry, there are plenty of competing places that provide a pleasant venue for your experience, to include some basic courtesy, that I did not receive there. Oh well, it happens. It just won't happen to me again. At least, NOT AT CHEZ THUY!!!!!
Pros: Boulder is a nice place to be
Cons: Food and service was poor
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