Cherry Crest Seafood Restaurant and Market

I was just writing you to let you know about our dining experience for 5280 week. We came in to the restaurant on 3/1 with a party of five people. To start the evening out, two of the people in our party were running late. So we were seated, but the server never came over to offer us any beverages until the rest of our party arrived. I am not exactly sure how long we sat there without being greeted, but I believe it was upwards of fifteen minutes. I would have been okay with the experience if this was the only negative experience we had. When we received our bill it was totaled up and we split the bill based on a $117 tab. I paid with cash and the other four party members paid with credit cards. When we were given back our receipts to sign, the other four people were charged $35.87, I paid with $24 cash. When you add this up it totals up to $167.48. When we went back and looked at it we discovered that the server had totaled up the good and beverage amount and then accidentally subtracted the liquor and tax. Instead of coming back and letting us know she had made a mathematical error, she just charged us the higher amount which was close to a $50 difference an just gave us the bill. Obviously, I am fine with paying for the meal we had, but when we were given a bill with $117, and then we are charged $167, and the server doesn't even inform us of the mistake and change in billing, that seems very dishonest. We asked her about the difference in the bill she had given us and the amount she had actually charged us, and she said there was no difference. We asked to see the original tab and she brought out the ticket which originally had $116.87, was changed to $166.87. To me that is not right, a simple math error is forgivable, when asked why there was a change to our bill and she responded with, there was no change to your bill, that is simply dishonest and very unprofessional. Of the five dinners in our party three work in the restaurant industry and are typically very forgiving, however, the experience we had this evening has left a very bad taste in all of our mouths. After we left the restaurant I called and asked to speak with a manager and was told there was not a manager working on a Monday evening during 5280 week. Based on this experience I would rank my dining experience in your restaurant, very close to the lowest I have had. Based on the spirit of 5280 and trying new restaurants that you typically wouldn't go to, I would have to say I have no positive comments about the Cherry Crest Seafood House. When asked by others what I thought of my experience, I would have to give it two thumbs down. more

We visited the Cherry Crest Market and Restaurant for the first time on Saturday [8/9]. The Saturday Night Special Lobster is delightful and a super bargain. The salad is cold and crisp with the lemon pepper dressing. The small cob of corn and the non-descript rice sides are unnecessary and not at all mentionable we asked for and received a side of sliced tomatoes as I do not eat rice. The rolls are fine and they are served with REAL butter. On the other hand, the supposed drawn butter served with the lobster is actually BUTTER FLAVORED SHORTNING [i.e. Crisco]. The color alone should have been a dead giveaway?it was bright sunflower yellow, not the soft pale yellow of butter. It?s simply awful. When I asked our server what it was, she had no idea but she would ask?she didn?t. I asked again when she brought our check and she got the bus boy to explain. Unfortunately, he spoke almost no English so this was a waste of time too. The only info I got from this fellow was that this is some sort of ?butter blend? which is maybe butter but not really? WHAT????? We will go again to the Cherry Crest for lobster but I will ask for REAL DRAWN BUTTER not a sorta butter flavored shortning blend. Pros: The Saturday Special Cons: Melted Crisco in place of butter more

The summer of 2008, I brought my husband to this place, since he knows his seafood better than I do and grew up with it. However, to his disappointment, the Lobster was not cooked completely. He said it seemed as if part of it was submerged while the other not. Therefore, he explained how the texture of the lobster was NOT done on ONE side. The manager, or whatever he was, blamed it on a temp cook for the day...yeah blame it on someone else! more