Charleston Pool & Spa

I am very pleased with the purchase of our swimming Pool from Charleston Pool and Spa. Mike Arant did an outstanding job in a timely manner, He was always in communication with us during the construction process. I would recommend them to anyone in the charleston area looking to buid a swimming pool more

We have had a pool installed at our last three homes so we spent about three months researching fiberglass pool installers. I finally met with Mike Arrant from Charleston Pool and Spa. After reviewing the estimates from other installers, we selected them and were very pleased with Mike's daily on site visits through out construction and commissioning. He has quickly responded to any question we have had in the six months since completion and we could not be happier with the customer support and satisfaction with our new pool. As an engineering consultant, I am a hard person to please. more

Mike Arrant from Charleston Pools and Spas did everything they promised us. The pool took 3 weeks from start to finish to install. We love the pool color and the concrete work around our pool. Concrete guy was great for detail work. Looks fabulous. Mike was on the job daily with his crew. We knew step by step everyday what to expect. Great service as promised. No price surpises at end of job. Our back yard now looks like a vacation everyday. JILL W more

My wife and I give this company a ""thumbs-up"" for customer service, quality, and competitive pricing. Mike Arant and crew did a fantastic job on our pool, we are very pleased. Mike definitely goes the extra mile for his customers and does everything he says he's going to do. The pool was completed in a timely manner and Mike constantly communicated with us, we always knew what was going on. Our experience with Charleston Pool & Spa was very pleasurable and stress free. We can't thank them enough for their hard work. more

I would reccommend Charleston Pool & Spa more

After reading the reviews of Charleston Pool and Spa, I suggest folks contact the better business bureau, Like any investor, I was concerned about these complaints. I contacted the local better business bureau and saw that they have maintained an A rating for several years.. Although there were some issues it appeared Charleston Pool and Spa took care of the situation. I then made my decision to purchase a swimming Pool from Charleston Pool and Spa. I have had my swimming pool and spa installed over three years and we have not had any problems whatsoever. If I had a question/issue , they were there for me.... I have been very pleased with my pool project. My advice to dealing with any contractor is to check first with the BBB. After my experience, I don't think these comments are true or there is more to the story.... It was a pleasure working with is company. more

Our experience was similar to others. Right there to collect a check...weeks to call back about a problem. Our pool was defective on installation. Turns out we were sold a pool with no finish warranty from the manufacturer. We paid for a perfect pool and were lead to believe the product was free from defects and under full warranty coverage. Now we are stuck with a very expensive damaged product. The dishonesty and the failure to right the situation was very dissappointing. more

(Quick note: both of the 5 star feedback postings below are obviously written by ""griggy"" is that david griggs? what a shame) Now onto the real reason i am writing - I am self employed and have the pleasure of working with many people - professional and otherwise. I own and or manage dozens of properties in the downtown area. I have a spa that i purchased from David Griggs and my only regret? Absolutely everything in regards to Charleston pool and spa. I can not tell you how many times, he has scheduled appts for us to meet at a property of mine to conduct a repair, and he just simply does not show up. When i call and question him? He was too busy and forgot or some other explanation that is just poor business practice. When i told him ""companies do not stay in business long, if they fail to honor their commitments"" he started yelling at me stating that many people have told him he would not make it in business and here he was 10 years later and still in business. It was that comment alone that made me decide to post negative feedback online - so others would learn he does not honor his word. (before they spend $10,000 with him). more

When I decide to put a pool in my back yard Charleston Pool & Spa convince me to selecting them since they are around the corner and would be able to get to me ASAP when I needed them. Once the construction started they were very nice but took them a long long time to complete it. After the customer service was the worst I have ever experience. In the first month the fiber glass pool had a leak, the repair was not smooth, it looked like they just wiped on putty & didn't bother to make it smooth. And then the cement started crack everywhere within 3 months my cement look like it was 20 years old. I called & called & went by the store to get them to repair the cement but at this day after 6 years they still haven't repair or bother to come by. Then to find out my equipment was put together with different name brand not Heyward that I requested. They also give my information out for reference to others that are looking to place a pool in their backyard without my permision. I can't even rate them there is no where to rate them below 1 star!!!! Please whatever you do don't select them to do a pool or spa. more

We have a used spa that this company sold and they won't work on it. The reason they won't is because 9 years ago when they sold me the wrong parts for my pool, that caused 8,000 gallons to backflow onto the ground, and I tried to return those parts, they would not take them back. Therefore, I disputed the charge with AMEX and won. Now, after five attempts to get them to fix the spa (and after buying more parts as they are the only Catalina dealer in town), they set up an appointment and then never call or show. On top of this, he threatened to spread bad information about me in the business community. These people are bad news. Cons: Arrogant and disrespectufl more

Charleston Pool and Spa s a great Company that has established Business in the Low Country for 18 years. The indvidual above has lied about his experience with this company. Charleston Pool and Spa completed this project in accordance to the Contract by both parties! This homeowner has not paid his final balance in regards to his contractual obligation. Charleston Pool and Spa is a great organization and is dedicated to customer satisfaction!!!!! Please disregard the individuals comments above and we have a list of great references.. Charleston Pool and Spa is a Great Company and a pleasure to do business with.. Pros: Two Thumbs up Cons: n/a more

Charleston Pool & Spa Pros: Example: best croissants in town Cons: What are the drawbacks? more