Charlene's Safe Ride, LLC

I hired them to drive from Chapel Hill to Cary, which should have taken 25 minutes. One of us suggested a route to take but the driver had directions from his boss. We ended up in Wake Forest. The driver called the boss who was unable to provide directions, and worse there was not even a map in the car. We eventually arrived at our venue after 90 minutes of driving. We've since been in contact with the company to get a refund. Out of the $105 fare we paid, they offered only a $10 refund, assert that our drive took 60 and not 90 minutes, and told us that we should have had the directions (which we actually did, but were disregarded). What sort of driving service requires the customer to provide the directions and a map? The driver for his part, was excellent and coped well, but something in the front office is not right. more

We contacted Charlene's Safe Ride for a "safe" ride to and from our friend's wine tasting and dinner. We were nine adults with two pick-up locations before final destination. The planning and communication were great. The owner was very patient with many questions and rate quotes!!! The driver was polite and the van was clean. All passengers were able to partake in the wine dinner without having to worry about a designated driver. We will definitely use CSR again for we were able to go as a group, and laugh the entire way to and from! more

I travel quite a bit for my job with Alumni Affairs and have been frustrated Pros: They always offer a discount for a round trips and free trips. more

My son, a college student called this taxi service for a trip and was quoted a certain rate and was told that they took his university's flex points. When he returned from the trip, the driver demanded TWICE the fare to be in cash only. This place is a ripoff and preys on college students. UNC and Duke University students beware.... more

I called Charlene's on Tuesday afternoon to schedule a pickup for 4:15 the following morning. My wife had an early flight out of RDU. When nobody showed at 4:15 AM, I called Charlene's. The dispatcher asked if we were sure we hadn't scheduled the pickup for 4:45. After I said no, he said that he'd call the driver and get back to me. Five minutes later, he called back and announced that the driver must be asleep in his cab because he wasn't answering his phone. He then asked if we were sure that there was no cab on our street. When he offered to send another driver (and claimed it would take 10 minutes), we chose not to take our chances. I drove her to the airport myself. more