Casa Ole'

This review isn't about their food but rather their staff. I went the other day, all I wanted was a queso dip. They close at 10, so I go thru the drive thru at 9:45, nobody was answering. Ok, I figure they don't want to answer because they're wanting to hurry up and go home, so I call on the phone to tell them that I'm in the drive thru and all I want is a small queso. No answer, the phone rang and rang. So I'm like ok I'm going inside, maybe they're busy because it's almost close time. I'm hanging up the phone as I'm walking in looking at 2 girls standing at the register and refusing to answer the phone. I wasn't pissed at this point, I was CONFUSED. Anyway, they had the look of death on their faces when they saw me walk thru the door 15 min before close. They were very much relieved when they found out alllll I wanted was a small freaggin' queso. Oh, and I bought a piece of candy for $3. I was confused about that too. Ahh... more

I absolutely love Casa Ole. However, the location on Eastex Fwy was Horrible. The Hostess did not say one word to us or anybody else for that matter. We got there early so it was not busy yet the hostess kept disappearing for 10 minutes at a time. She was not even doing anything that we could see but walking back and forth and according to other people waiting she had been doing that for awhile. She didnt come back for another 10 mins so I asked the Cashier if it was ""seat yourself"" since obviously nobody was helping us and she said no and finally seated us herself. When we got to our table, we had to wipe it down ourselves. Absolutely ridiculous. Our server was extremely nice and the food was ok but overall this was an experience that leaves customer service something to be desired. I've been treated better in Mexico. more