Carpet Exchange

It looks as though the previous reviews were written by Carpet Exchange. I have never had a good experience with Carpet Exchange. I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. He informed me that the installer would be here the next day. The installer called and rescheduled for 2 days later. The installer got here with a ""helper"", they tore up the upstairs, took a door frame off. I heard a loud noise and I asked what it was, his ""helper"" said it was nothing. They finished up and left, I went up to check and found out that the noise was a crystal box that was broken which was no where the seam was, I am sure it was because the ""helper"" was snooping. I contacted the BBB Again and got a response from some B**ch at Carpet Exchange, to this day there is a quarter inch gap at the seams and all Carpet Exchange has to say is that it is industry standard. My carpet is not fixed even though they have an Install Warranty. more

To whom it may Concern: Luis Ruiz brought to our attention the fact that the manufacturer of the tile we chose, had cut the 16x16 tiles into smaller pieces (8x16 and 8x8) for our chosen pattern instead of manufacturing them in the smaller sizes. We had believed, and I think carpet Exchange also believed, that the tiles were manufactured in the smaller sizes and not cut. Luis and his crew then had to hand cut some of the smaller tiles for uniformity, as several were not uniform, but different dimensions than promised. We have accepted the work that Luis and his crew have done with regard to tile placement, tile cutting, etc. We accept the job as it was done. They did a great job! We feel Luis did the best job he could in trying to make us happy and also to be honest about the situation. We understand that neither Luis nor Carpet Exchange had knowledge of the tile being hand cut in smaller pieces, as opposed to being manufactured in the smaller sizes. Carpet Exchange is very lucky to have Luis overseeing and handling their tile jobs. I have a feeling that someone else might not have brought this to put attention. They might have just placed and cemented the tiles and not said a word. When the situation is handles the way Luis handled it, the customer feels as if the crew is very trustworthy and cares about the end product. Because of that, we would highly recommend Luis to anyone asking us about tile work. Sincerely, Bruce and Kerry Johnson more

Lea, more