Carpet Exchange

Seth and Mike at the Carpet Exchange on Abilene were very helpful and the installers were very good. I would recommend this store to friends. more

I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. He informed me that the installer would be here the next day. The installer called and rescheduled for 2 days later. The installer got here with a ""helper"", they tore up the upstairs, took a door frame off. I heard a loud noise and I asked what it was, his ""helper"" said it was nothing. They finished up and left, I went up to check and found out that the noise was a crystal box that was broken which was no where the seam was, I am sure it was because the ""helper"" was snooping. I contacted the BBB Again and got a response from some B**ch at Carpet Exchange, to this day there is a quarter inch gap at the seams and all Carpet Exchange has to say is that it is industry standard. My carpet is not fixed even though they have an Install Warranty. more

Dear Jeff You may remember that I came into your office about 3 weeks ago and nearly walked out based upon my initial (and uninformed) look at your prices. However, you coaxed me into discussing carpet pricing further and convinced me to give you a try. After bothering you with innumerable hours of looking at carpet samples, I finally selected a fairly inexpensive Karistan carpet. I also had to reschedule the install several times because of the time it was taking to get my townhouse painted. I short, I simply want to THANK you for both you and carpet Exchange?s effort on this small (approx. 1,300 sq foot) job. My moving into the property was a nightmare due to the mess and problems left behind by the partners, the movers, Qwest and others. The one highlight was that working with you was honestly a pleasure and Carpet Exchange?s installers did a clean, swift and excellent job with the install! While we often take the time to make complaints, we also seem to ignore the compliments and kudos for a job well done. I truly appreciate it! Sincerely, Mark E. Henze more

Mainly because of Alan, more