I have used their services more than once, so I can safely say my experience was not a fluke. Completely unreliable, often more than an hour late with crappy excuses. One of the drivers is the meanest, crankiest, racist SOB I ever met in my life. Old guy with a mustache. Avoid him at all costs.
Another time I called to reserve a taxi and specified I would need a van/big car because I had more than 4 pieces of luggage, 2 adults, and one child in a car seat, plus a stroller. The lady who answered the phone said not to worry, they had a car that would fit all that. To my shock, the car that pulled in (an hour late) was the same tired, old old sedan that they always use (I guess their entire taxi service runs on that old car from the 70's..?) and the driver was actually giving me dirty looks when I told him it was his problem to make everything fit because I specifically ordered a big car, and the driver tells me that they don't HAVE any vans/suvs. WTF? The only good thing I can say about this taxi service is that its cheap.
So if you are poor, white, and don't care about being on time, go ahead and call them. For everyone else, call another cab!
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