Carey Paul Honda

Bought a Honda Element 3 weeks ago from Carey Paul Honda. It was an extremely pleasant experience until we started crunching numbers, negotiating my trade and the price of the Element. Suddenly, things weren't as friendly and carefree...and they started to put a lot of pressure on me. There wasn't a need for that because I was going to buy the car....I wasn't playing any games and I made that very clear. I let them know up front that I wanted a win-win situation...I wasn't going to overpay and I wasn't planning to underpay either....just wanted a fair sale. That is exactly what I ended up getting. I think people go into dealerships thinking these guys are "the enemy." They're really not. Treat them with respect and 9 times out of 10, they'll treat you the same way. I think we're brainwashed into believing that dealerships are evil. I agree there are often scams....but come on, no one is stealing your money right out of your wallet. You have the final decision to either make the deal or more

I had a repair made at Carey Paul today, and was impressed with the quality of service, efficiency and professionalism. I am always a little skeptical of any service department, especially at a dealership. I have a Honda warranty plan, and the service department quickly identified the problem, told me that it was completely covered by the warranty, and had my car back to me within 4 hours (on a Saturday). I'll definitely be back to Carey Paul for service on my car. more

Everybody I dealt with was well informed and nice as can be. Plus, I got a great deal. I give it a 5 out of 5 star review. As I said in the title, great more

I didn?t actually buy a car from CPH, but I shopped there in October. Not sure if it matters, but I was looking at the 2009 Honda Accord EXL.\r \r \r \r My experience was good overall. My salesman was pretty young (in his 20s) and was very informative about the product details etc. He was really nice and easy to talk to. When we talked numbers I felt like he was trying to play me a little (since I was a female) but we eventually got to a number that worked for my budget. I didn?t end up leasing the car b/c the timing just wasn?t right?I told him I wanted to wait until the economy got a little better. He has followed up with me 3 times even though I asked him not too?so that was a bit annoying, but I understand it is part of his job description.\r \r \r \r All and all I would rate them 3 out of 4 stars. When I am ready to buy, I will definitely use them. more

of course they're nice when you're buying a new car you idiots. They're doing everything they can to seperate you from your money. Once you purchase a car from them they try to rip you off even more in maintenance. That's where they make the real money - not in new car sales. more

The service department of Carey Paul Honda is conducting unethical and deceptive business practices. They are performing unnecessary works and replacing parts on your vechicle by scare tactic sales pitch. For example the technician told me that the engine mount is broken and needs to be replaced. If don't replace it now it is going to cost me thousands of dollers. To replace it the charge is $229.00 for labor and $150.00 for the parts when many other dealer ship charge only $75 labor and $150.00 for parts. more

I am very perplexed at the other statements found here as they have just won the torch award from the BBB for their great customer service. I especially like the young lady that i spoke to on the phone. She was very helpful and took her time to make sure that I understood everything. She did not pressure me or push me into anything. She even hooked me up with a great salesman who answered all my questions, and took fabulous care of me. It was the best car buying experience of my life. I even have my first service appointment set up for 3,000 miles. I would send everyone there and Honda's are great, especially on gas consumption. more

Cary Paul Honda has a long list of dissatisfied customers due to their dishonest, unethical and incompetent practices.\r \r They have continued to harasses me to buy from them even though I never bought from them ? or even wanted to buy from them.\r \r Nobody needs a car, or car service, bad enough to deal with people like these.\r \r Avoid this dealership at all costs. And tell your friends and acquaintances also. more

I had a problem with my Honda Civic Hybrid driving rough - jerking and shuddering when it hit certain speeds. I took it to Carey Paul twice and spent several thousand dollars without the problem being resolved. After my first visit, they told me what I was experiencing was normal for a hybrid. I drove another Civic hybrid for a while to confirm that this was not the case. On my second visit, they replaced the start clutch, which made absolutely no difference with my problem. \r \r I took it back for a third time; they diagnosed a transmission problem, which I had suspected. However, they would not take any responsibility for not fixing the problem earlier, and would not subtract the cost of the (as far as I could tell) unneeded repairs. My service advisor (who was far better at talking fast than listening) made a show of trying to get the regional manager to give me a free or reduced-price transmission, but somehow my transmission problems were all my fault, even after I provided more

I recently purchased a car because they were "supposed" to be giving a great deal as per deal made with my employer. 10 days later, I find out that they take you to the cleaners. I am letting my employer know about this and also the Governor's Office of Consumer Affairs. If you are ever in the market for a new car in \r Gwinnett County, let me know and I will hook you with the best price ever. more

We traded in our 2003 dodge grand caravan for a 2007 honda pilot in July of 2007. Upon trading in, the dealership agreed to pay off our van and we financed with their preferered lender. After signing all of the paperwork and taking the Pilot home we get a call from our finance guy Paul Kimmey - he said that we needed to come back in to sign another paper. When we got there he claimed that they weren't able to finance at the interest rate that we signed to (although our credit was perfect), instead the rate and corresponding payment would be higher - unfortunately we fell for this scam and signed. One month later I get a phone call from the bank who I had financed my van through - they say that they haven't received a payment for August and want to know where it is - I explained to them that I traded the van in and they should have already received a pay off. As soon as I hang up from them I call Carey Paul - they tell me that the payoff has already been sent and email me a fedex confir more

I really enjoyed buying my used Honda at Carey Paul - it was by far the bet experience I had at a dealer and I felt good buying from them. That being said, I have found their service department to be a mixed bag. They are always trying to get me to do "routine" service that is not listed in the manual and then they argue with me about who is right. I think they assume I wouldn't bother to check. They are pretty intense about this stuff --- I get e-mails telling me that my car is probably due for a "32550" mile service and the like. Its pretty crazy. more

My friend wanted a new honda because her old one didn't look that good anymore. Shen went to Carey Paul Honda and they took care of her very well. They found her the perfect Honda and they didn't try to get more money than was expected. They were very nice and not really expensive. more

They hepled us find that poerfect car for my sister when it as time for her to get one. It was really nice, and the best part was that we were easily able talk them down a lillte on the price. more

They were really nice when I was looking for the car i wanted. They were very patient with me also, because i can be very picky. Overall they are probably the best place to go to geta good deal. more