Capital Bank

I went there initially for the same reasons as everyone else - apparently great interest rates. The service from the staff was okay in 2009.....3 years ago. When I finally needed some assistance, they were worthless. They couldn't even pull up info they're supposed to have access to ALWAYS in their computers (though you can't reach it at your home login). A ""glitch"" that apparently happens EVERY DAY. Honestly, in this day and age, a bank should not be able to do business without an operational computer system. The bank is worthless, the interest rate is so low its worthless, and the staff .....well they're right along with the rest of it. If I could do zero stars, I would. more

We opened 4 accounts about 3 yrs ago with some extra money we had. At the time, you could get over 4% on money. However, had to meet some limits - you did have to use account 10 times and have one electronic withdrawal. Long story - short. Tried 4 different types of electronic drafts to meet this criteria - reasons did not work in ( )'s. Set up to pay part of electric bill (this was processed as paper check), then set up paying part of a credit line (was not a DIRECT draft), had to set up electronic deposit fr another account, and finally set up payment to credit line. This took over 3 months to figure out. The local rep did not respond to over 10 e-mails and/ 5 phone calls (told later, she was out of town - 3 weeks?), was not knowledgeable enough to know what would work - process as electronic debit or check sent to vendor. Then took over 2 months to get the interest I missed out on. I transferred money to a credit union. Plus, Capital does not have decent interest any more, so why bother? more