Canelo's Tire and Towing

If there was a ""0"" I'd use that instead of 1 star rating. To be a careful driver I pulled off the road to have a sandwich with my fishing buddy. There was a drainage ditch that was not marked and I hit it. Highway patrol stopped by and said he would help me. He called my towing company - Good Sam - and then told me that it would take 3 hours or more for them to pull me out. (I called Good Sam today and they told me that the record shows that they told the officer it would take about an hour). He said he had a local towing company to use and it would cost about $50. Said they would come out within an 1 hour and 15 minutes. When RBS towing got there he pulled me out in about 5 minutes. Then he quoted me a price of $100!! I knew that price was outrageous so I asked him what would the price be if he towed me - he told said $65 and $5 a mile, so I said why didn't you bill that way? He got nasty and that's what we charge and if I didn't like it he'd put me back in the ditch. I was very angry. This will never happen to me again and I'll never use RBS again. You know the old saying when someone is unhappy they tell at least 8 people - well facebook and twitter will hear all about this. Long story short - like I say in my headline above - STAY CLEAR. more

The center support for our transmission went out in the Julian deep snow about 1/4 mile from the house. The driver was helpful and kind. It isn't a pleasant experience to break down, but he remained professional through a rough tow. Any thoughts of keeping apppointments were gone, so I rearranged them. It wasn't RBS' fault that my car broke down. I had my child and three dogs with me. He put them in the cab of the truck with the heater running to get them warm. My experience with RBS was a good one. Pros: KInd & Helpful Cons: No Cons more

Did not arrive when sheduled, rudest employees EVER! \r \r When I asked them to hurry up because they wewre late, which made me late for an appointment, one guy said to the other 'Don't worry about it. We get people like this. Just ignore it.""\r \r Call someone else if you want good service!! Pros: They showed up Cons: Arrived late, were rude and dismissive of my request for them to hurry up. more