Candelabra

Wish I had read these awful reviews before ordering from them. I agree Candace is totally incompetent and could care less. Does not return calls, emails, etc. when I asked for her supervisor she said she was the supervisor......ah, there is the problem. When asked for the owner, she was on vacation. Clearly no one in charge. I have been waiting since April 5 for a table that only took 4 to 8 weeks. It is now the end of June and Candace cannot reach the shipping company. She says it is not her fault if they don't pick up the phone! Need I say more? more

Do Not Recommend this place.\r \r I ordered a pair of beautiful lamps from Candelabra. I received instead mismatched lamps . No big deal--these things happen! \r What happened next, however, is very disappointing. Trying to get the order straight (I wanted to keep the lamp that was sent by mistake) was impossible and unpleasant. Natalie first sent me an email literally scolding me for returning one of the lamps . Now, it seems, I must pay shipping costs (!!) or restocking fees to correct the order. Natalie keeps reminding me about Candelabra's strict terms and conditions... It's not been fun, business-like or straight-dealing. I agree with the other reviews. Ordering from these people is not wise. If the order is incorrect or damaged--you will likely pay the price. Plenty of other websites to order from more

DO NOT RECOMMEND!!! I ordered a cabinet from Candelabra and they made no mention that the piece would need to be assembled. When I received it, I received the cabinet in 1 box and then the 2 sliding doors in a second box. There were no assembly instructions included. When I asked them for instructions, I received vague ones the next day. When I asked several times for clarification via telephone and email, I finally received the most unhelpful and beyond offensive instructions from Candace White via Oly, the manufacturer: more

All to often you do not hear the good feed back on companies, only the negative. I moved to Charleston 10 years ago and was recommend to check out Candelabra to buy items for my fixer upper. Back then the selection was amazing and service was great. They helped me coordinate lighting for my entire home. Just about 6 months ago I moved into a new home and again visited Candelabra for lighting replacements as well as some great furniture and decorative items. I purchased 3 new lighting fixtures (one of them a large chandelier), a mirror (a large floor mirror), and chair. The staff referred an electrician to help with the lighting install and helped me set up delivery for my chair, mirror, and chandelier. I would highly recommend this store and website to anyone. They have an amazing selection and were a true pleasure for me to do business with. more

This is absolutely the worst sales service I have ever dealt with. CANDACE is the most incompetent, offensive, mannerless human being and she will waste your time and energy in the process. If you want to order any line of furniture there are other websites you can go to... this is not a place where you want to do business... There is no rating that is LOW enough... There should be a button for 'do us all a favor and SHUT down!!!' Luckily most people will only make the mistake of buying from candelabra ONCE!!! THIS PLACE WILL GO OUT OF BUSINESS, TRUST ME... more

I strongly suggest you go ANYWHERE else . I purchased a chest of drawers from Candeabra in early August . The web site said, ""In stock, free shipping"". After two months and 6-7 inquiries it arrived , damaged . Free delivery ? It was plopped in my drive way and that was that .It was to go to a fourth floor bedroom . Now I have a damaged chest in my foyer and nobody seems to know what's next . The worst customer service imaginable more

This company is awful. I got a light fixture from a highly reputable company called Worlds Away. I was told was unsafe by my electrician who I had to pay for to come and inspect the light prior to installing wiring in my house to then install light fixture. He said it was defective. I called and they said they would refund me. But then I had to follow up for an RMA # three times and the return department accused me of tampering with the fixture. I returned the item as was without anything touched, When it got to Candelabra I was told wires were cut by me. NOT TRUE. I dont have wiring in my new home to cut wires and install the light fixture. I have complained to the BBB and they have gone as far as calling me a liar by saying I changed my story of return ""3 times"". I have written emails and evidence that they lie to keep your money. The reps were rude, unresponsive and the returns manager HUNG UP on me without so much as a courtesy return call. I am now after spending $580 on a light fixture another $180 to ship to to the company who is threatening to not return the item after 7 days unless I organize for shipment pick up and payment of another $180. So in essence this company has cost me $1000 for one light fixture because they lie and their electricians cut wires in order to not return /refund your money. THEY ARE FRAUDS!!!! I have filed a complaint with Worlds Away as well. DO NOT USE THIS FRAUDULENT COMPANY! that is desperate to make money of its customers. more

We have bought lighting at this store for three years. Not the ""big"" lighting store in Charleston, BUT more selection and better product than the others. The newest styles and product found anywhere in the Carolinas. Website (ShopCandelabra) easy to navigate and has new product that is difficult to find at other stores. Con: Other locations are needed throughout Carolinas. My wife is a designer and she utilizes Candelabra for all of her clients. She likes the fact that their fixtures are unique and cannot be found anywhere else. Customer service was good and experience was great! Highly recommended. Pros: Unique product, customer service, fair prices more

Modern and traditional fixtures. Best of have found in eastern Carolina. Pros: Selections, staff, parking more

After shopping there, I would have to think twice about giving a recomendation. Slow and unreliable service is definintly a con. Rude costumer service was almost insulting. Pros: good selection Cons: poor customer service, Unreliable shipping, bad parking more

Amazing lighting selection with wonderful customer service. This showroom is a one of a kind. The staff was very informative, curtious, and was able to assist me with my lighting questions and needs. I have been a customer for several years and continue buy my lights from this store. Candelabra carries the best and most unique lighting fixtures in all of Charleston area. Great location and Highly recommended. Pros: Selection, Service, Location more

I ordered several items from Candelabra that were to be shipped to my home(an hour and a half from their store). The delivery was not as promised, the staff was rude. I called several times and no one would call back and when I did receive a return call, the clerk was extremely rude. She lied about the shipping date and refused to give me a tracking number for the package. If you want quality and good service - Do Not Use Candelabra! Cons: , Unreliable, Rude more