Bull Valley Dentistry

I honestly don't understand these bad reviews. This is the best dentist I have ever been to. The office is stunning and the staff is excellent. When you make your appointment you are told the pricing and the payment plan. That these people are saying they had no idea they would get a credit card charge is absurd. Dr. Dano is one of the smartest men I have ever met and knows just about everything there is about teeth and your smile. He only tries to help you and give you the best advice he can. He fixed my smile and I have recommended countless people. My whole business office goes there, my kids, neighbors, even my babysitter. Teeth are expensive and when you go into any office you are expected to pay for the time that they put into your mouth. Nothing is free and this dentist office gives you the best quality and care. more

A shady practice at best!\r \r Do not give them your charge card #, they will use it without your permisssion, even though you have checked to call you prior to using! And on top of that, they will offer you flouride treatment knowing full well that your insurance will not cover it after the age of 19. Dr. Dano was not available to us to discuss either problem. more

The office manager is the most unprofessional woman I have ever dealt with. She told me in no uncertain terms to go elsewhere even though I was willing to spend $6200 on my daughters braces. She then said I was verbally abusive because I didn't believe the information whe gave me. Do NOT give them your credit card number! Thankfully my debit card had expired or they would have charged me $500 for a spacer my daughter didn't even need. Now they are threatening to sue me for $500 because after they told me "if you are uncomfortable with this procedure before we begin you may want to reconsider". I did and went to an actual orthodontist who has been practicing for 30 years and my daughter does NOT need the spacer. When someone is willing to pay you $6200 for dental work and the response is "you may want to reconsider" I don't see that as good customer service. Now they are trying to get my $500 in any means possible. How hard up are these people. Good luck if you go here. They more

This dentist is like a BAD mechanic. I have NEVER EVER had such a terrible experience at a dentist as I have with this one. I believe they tell you things are wrong to perform more procedures to create more revenue. Also, never give them your credit card number they will charge you without giving you permission. more

We saw Dr. Hauppers. My son came home from his appt and was told he had 9 cavities. This shocked me since a year before he had none. I was told that they were tiny but you should fix them right away before they develop into larger cavities. While my son was there they gave him samples which included a MI paste...My husband took my daughter there for her appt. While checking out they told him they needed our credit card on file in case our insurance company didn't pay. I've never had to do this at any dentist or dr. office prior. Isn't that why they call your insurance company? To find out what your insurance company will pay for & that you are eligible for the benefits!...2 weeks later I noticed 2 charges on my credit card. One for $26 & one for $62. I called & they said "when we looked up your insurance we see that you have a 20% copay." Which was totally not true, my coverage is 100%. It also didn't make sense since the $26 for 1 of my kids & the $62 which was for another, didn't equ more

I suggest not giving your credit card. We saw Dr. Hauppers. My son came home from his appt and was told he had 9 cavities. This shocked me since a year before he had none. I was told that they were tiny but you should fix them right away before they develop into larger cavities. While my son was there they gave him samples which included a MI paste...My husband took my daughter there for her appt. While checking out they told him they needed our credit card on file in case our insurance company didn't pay. I've never had to do this at any dentist or dr. office prior. Isn't that why they call your insurance company? To find out what your insurance company will pay for & that you are eligible for the benefits!...2 weeks later I noticed 2 charges on my credit card. One for $26 & one for $62. I called & they said "when we looked up your insurance we see that you have a 20% copay." Which was totally not true, my coverage is 100%. It also didn't make sense since the $26 for 1 of my kids & the $62 which was for another, didn't equal 20% of their charges. Plus my other daughter & I never were charged at all. Found out that $25 of the $62 was for the MI Paste they gave my son. I said "did you tell him there was a charge for this paste?" in a snotty tone she said "I don't know what the hygienist told him, but he is 21 & it is something that he needs." I later asked my son & he said she never mentioned that there would be a charge...After my daughters appt my husband walked out of there saying how unprofessional they were. My daughter had braces & has beautiful teeth. During her appt, they sat & bashed the orthodontic job....I was out of town while my husband had a Saturday appt. On Friday night there was a snow storm & my husband was called in to plow. He returned home at 10am on Saturday morning. He called in the middle of the night & left a msg canceling his appt. Next morning I received a call saying he wasn't at his appt. I told them I was out of town & I know that he plowed all night so I wonder if he forgot the appt. or slept through it. I said can I just reschedule his appt. when I get home? She said Yes that's fine. A week later they sent me a note saying my credit card was going to be billed $50 for the missed appt. That's when I found out he had called & canceled the appt. but didn't give 24 hrs notice. I called & explained the situation but they didn't care why he missed the appt. I proceeded to tell her that when they called me to see where he was they never mentioned that he would be billed $50. If I knew that I would have called him to wake him up & get him there. I don't like how they charge you without mentioning the charges in advance...I also was told that all my fillings need to be removed. I said I'd like to get a 2nd opinion so I'd like my x-rays. They said it would be $10 for them to e-mail me the x-rays or $25 to put them on a disk. There was only 2 pictures & they wanted to bill me $10 to take 2 seconds to e-mail them. Nice customer service! I thought that once they were paid for they were considered my x-rays anyway. Well, they said this isn't the case...I sent an e-mail regarding all these problems and asked that they credit my credit card. I also asked for Dr. Hauppers e-mail so I could let her know why she was going to be losing 5 patients. I got an e-mail back from the office manager who did refund me those charges, but I asked 3 different times for Dr. Hauppers e-mail & was never given it. Hopefully she will now be able to read about these issues here...$ seems to be their driving force not the well being of their patients...I was at a party this weekend & I overheard a woman talking about how disgusted she was with this new dentist office, found out she was talking about Bull Valley. She had some of the same issues, they billed her credit card as well & she was also billed the $25 for the paste without her knowledge. BEWARE! Pros: null Cons: null more

I have been to Bull Valley Dentistry several times and have been treated by Dr. Hopper which has been a wonderful dentist. She is always on time and so polite. The reception staff there is amazing along with the atmosphere of the office altogether. I would have rated this office 5 stars if I hadn?t met Dr. John Dano. After seeing him, I will never spend another dollar in that place no matter how much I loved my primary dentist. Pros: null Cons: null more

this joker hasnt got a clue how to talk or treat people he has no class and even less manners. he even treats his staff poorly, if you need a dentist, there are alot of good ones in McHenry, that appreciate new patients and wont break your wallet... be warned... more

I have to say that Dr. Dano and his staff have been very genuine with me from the begining. His staff helped to set me up with a payment plan since I was not able to pay the full amount up front. Not at anytime did I feel like I was being over charged. I would gladly pay a little extra for the quality and experience that Dr. Dano has and gives to all of his patients. Everytime I am in his office he is personable with me and always tells me about his most recent dental education. Dr. Dano is a very smart man who likes to stay current with the leading dental techniques. more

I've recently had some very bad dental work done by a different dentist, to the point where I almost had to have an implant put in because she almost wasn't able to save my tooth. Dr. Dano was able to save the tooth enough to fix what the previous dentist messed up. I enjoy going to his office, everything is very clean and welcoming, from the fishtank, to the kids playroom, to the TVs that he has in all the rooms for you to watch while he is doing his work. Everybody at the office is very friendly and make sure that you don't just feel like another patient. I would recommend him to anyone looking for a dentist. more

Dr. John Dano and Bull Valley Dentistry are one of the most well respected and successful dental practices in Northern Illinois. A combination of state of the art technology and treatment, plus a wonderful staff of people who care for the customer make it an excellent experience. more

Dr Dano is very skilled in full mouth restoration cosmetic surgery. more

The office so welcoming. I have never been to such a welcoming dental office. Me and my children were greeted by a welcoming front desk staff. The waiting room was great while the kids were waiting for there appointment. Not that we had to wait long, we were seen with in 5 minutes of being there. The clinical staff was also very friendly to the kids. It was so nice that Dr. Dano and the staff talked TO my children not around them. The amount of knowledge within the office was great. I have never felt so informed about my childrens dental care!! This is were every parent should bring their children and be rest assured that this is the best dental treatment their children will ever recieve!! more

Dr. John Dano of Bull Valley Dentistry is the best dentist I have ever had and the only one I would recommend. Like me, Dr. John Dano is a perfectionist and wants you to have the best care possible. He takes the time to get to know his patients, looks out for their well being, and is also very understanding. I have read some reviews where they complain about the cost, but you need to understand that excellent care and quality come at price and Dr. John Dano is worth every penny!!! more

I've been seeing Dr.Dano for a long time now and he is an exceptional dentist. My son fell and cracked his tooth on a trampoline and I was so panicked when it happened. I called Dr.Dano's office right away and asked what I should do, and they gave me instructions and got my son in for an emergency appointment right away. Thank you Dr.Dano. more

Dr. John Dano of Bull Valley Dentistry is the best dentist I have ever had and the only one I would recommend. Like me, Dr. John Dano is a perfectionist and wants you to have the best care possible. He takes the time to get to know his patients, looks out for their well being, and is also very understanding. I have read some reviews where they complain about the cost, but you need to understand that excellent care and quality come at price and Dr. John Dano is worth every penny!!!\r \r The office and his staff are PHENOMENAL!!! They are very friendly and they keep the place extremely clean. I have never had any problems when scheduling an appointment and I never had to wait more than 10 minutes to be seen. They have personal monitors in each room so patients can choose what they want to watch while getting their dental work done. Also, they have a waiting room for children where they can play video games, color, or watch movies.\r \r Overall, if you want the Cadillac of Dentists who more

Me and my husband had a dentist in Mt.Prospect and since its a long drive we have decide to see Dr . Dano and he really knows what he is doing ,the only problem is that they keep changing and adding to price every time you are there.Your first price even if its on paper will change.I have never deal with such of shady office and if there is a problem with money it seems like Dr.Dano as dentist and owner of that clinic don't want to talk to you in person.All you have left as an option is just pay.Like for example they forgot to tell me that I had to pay $250 per toot for lab fee on top of crown.It cost me additional $500 wchich made my total price for 2 crowns close to $2500 including initial visit with x-rays .At my other dentist office I will have everything done for $1400.Same good job no surprise. more

I have been a patient of Dr. Dano's for more than twenty years. I feel that he is dedicated to providing the best possible care for his patients. He keeps up on the latest techniques and uses state of the art equipment which means that the work he does on my teeth will not need to be re-done by someone else down the road (as was the case with work done by my previous dentist).. \r \r Over the years Dr. Dano has done fillings, a couple of crowns and \r what they call "on-lays" which look great. He also custom made a "night guard" for my teeth to prevent damage from grinding my teeth when I sleep. Dr. Dano has educated me in doing a better job of caring for my teeth while improving my smile.\r \r You get what you pay for and I want my teeth to last my lifetime. That is why I do not feel that Dr. Dano's dental services are over-priced. I prefer excellent dental care and a person I can trust to look out for my future rather than the possibility of inferior dental work elsewhere that I w more

I have visited this dentist since he went into practice 24 years ago. The office is very pleasant, the hygenists have all been pleasant and I enjoy going to see them. I now have a very good foundation for all my teeth. Everyone who sees my veneers says they're the best they have ever seen. I have them on the top front. I have also had to have 6 implants to replace two bridges. The surgeon (the implant doctor) did the actual implants but Dr.Dano mounted the crowns on top of the implant fixture. These teeth also are wonderful. Many people tell me I have a wonderful smile and I credit this to Dr. Dano. The veneers are very natural looking. I have not had dental insurance for many years but I believe in paying for my teeth. Many people my age do not replace lost molars, etc. I do. I think it is money well spent to get the best dental work in a most comfortable setting. I recently took a nursing class and was taught to brush teeth and dentures for the elderly. We must have all out teeth in more

I went to Bull Valley Dentistry originally because I felt that my previous dentist was not providing me with the care that I needed. I was feeling a lot of pain in one of my lower molars and I went to my dentist and he said that it was a minor cavity and that it could be taken care of at a later date and he sent me home with some pain medication. After a week of the pain medications not working and severe headaches I made an appointment with Dr.Dano. I went in for my first appointment they did a checkup and Dr.Dano said that I had several cavities and at least one of my molars needed a root canal. He preformed an emergency root canal that day and after the initial pain I was all better and I have an appointment to fix the rest of my teeth very soon. Dr.Dano was very kind and his staff is very professional and explained everything to me in a way that I understood. more