Honest HVAC company! Good people. I can't believe I've finally found an honest and capable HVAC. What an ordeal we had. In the coldest part of the ""Polar Vortex"" -of course- our downstairs furnace quit. Panic ensues. We call one of the biggest companies (I won't say who, but it rhymes with 'Sheverheady Slevrice Hexperts'). I'll refer to then LEC (large evil company) in this review. So LEC comes out, pokes around, takes out $100 'diagnosis fee' and tells us our fan is out and needs to be replaced. They wanted an additional nearly $700 to replace it. So I looked online and found the part for less than $150, and several videos on what the work entailed. I quickly realized we were going to be paying hundreds of dollars for less than an hours work and started calling around. These big companies are all in collusion with each other. Despite the face that I had written estimate with all the relevant equipment info, everyone I called wanted thei $100 to come tell me the same thing. I will also mention that LEC initially refused to even tell us what kind of furnace we had (even though it was written on the estimate we later found). LEC was also simultaneously trying to sell us a new furnace for a whopping crazy huge amount of money. Enter Bubbas. They were so nice on the phone. they were willing to come right out and get the part to make sure it was the right one and replace it for nearly half what LEC wanted. And no 'diagnosis fee' since we already had a diagnosis. So they came out, and when they pulled the fan they discovered our furnace had rusted thru and was dangerous. Now we really were in the market for a new furnace. Instead of shafting us the way LEC did, Bubba's quoted a fair and reasonable price for the replacement, and we scheduled the work. They were fantastic about staying in touch, showing up exactly when they said they would, and were able to quickly get our heat back on for us. I will never call anyone else for HVAC. Until you've been in a bad situation, you have no idea how important it is to have an honest, capable company to help you. They were not out to take advantage of us or try to sell us anything we didn't need. They were fair, fast, they did quality work, and they went out of their way to help us when we were in a bad spot. I am so grateful we found this company, now I never have to deal with these horrible shady ""Big"" HVAC companies again. I'd rather support a small business that cares about its customers. THANK YOU Bubba!!
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