Bryerlane Pet Resort Inc

Will not go anywhere else with my dog!!! I have been going to this kennel for many years. I took my first dog there, and now on to my second. I know that my pets have always been taken care of above and beyond. I have NEVER had any problems with the staff at Bryerlane. They have always been pleasant, the place is clean, and the price is right. My dogs have always been extremely happy there. I think that is the most important thing. I know that they treat my pet as if it where there own. I know that the owner has years of experience and knowledge and it shows! Some of the other comments surprise me. There is a contract that you sign when you check in your dog. I have read it, and have always followed it. I think some people do not, and that is why they may have the issues they have. I highly recommend this pet resort for both grooming and boarding!!!! more

Rude Owner\r I had taken my dogs to this groomer for 4 years because I felt they did a good job with the grooming. The owner Ken should not be in the business of caring for animals. I felt many times he might be abusive to my dogs. It was just a hunch and nothing I could prove. Ken feels he can be obnoxious, rude, condescending with his customers. I finally had it when he added charges to the bill that were unjustified. When I confronted him on this, he would not back down even though we had been customers since the dogs were pups. I should of left this salon years before. I overlooked his behavior. He should be in a business behind a computer or screen away from people and animals. more

I will never take my dogs back here! I have a 1 yr old English Bulldog that we boarded so that we can go to San Diego to see my son's graduation from boot camp. I called on Monday morning to let Bryerlane owners know that I would not be able to pick him up until Tuesday at 8:00am because our flight was not landing in time to pick him up on Monday. The man that I spoke to was extremely rude and said ""He finally went to the bathroom outside this morning."" He asked me where our other puppy was and I told him that he was with friends and he said ""Oh! And I guess they didn't want this one."" He hung up the phone and never once said anything about a rate change (usually $20 a day). I went this morning to pick my pup up and the same man was there. He said ""I don't remember him being such a pig! He was crapping all over the place!"" I told him that my dog goes to the bathroom immediately after eating and apologized for not giving him that instruction. He said, ""NO! We tried everything! We even left him outside for 2 hours and he still crapped in his cage!"" He took my debit card and swiped it and said over his shoulder, ""And he is special care."" I asked him what that meant to which he said, ""An extra $10 a day."" I told him to hold on a minute... he never told us that it would be an extra cost. He said it was on the form we signed. I asked to see it because my husband was the one to drop off. My husband signed it, but Ken wrote in $30 a day after the fact. He argued with me, told me ""why should you have to pay the same amount as someone with a good dog?"" I told him that being a professional dog boarding facility, he should realize that there are times when he is going to have to deal with dogs ""crapping"" and finally just told him to just give me my credit card and dog back and I stormed out in tears. Unbelievable! more

We were so pleased to have found Bryerlane and used them numerous times. Each time they were polite, caring and genuinely interested in our Boston Terrier. Hands down, Buddy looked forward to going to what we would call ""Spring Break"" of ""Camp."" Pros: Caring staff, exceptionally clean Cons: non more

I only wish more businesses were run as well as Bryerlane. Our two Border Terriers love it as much as we do. We've used Bryerlane for over a dozen years, and scores of times, for overnighters and for multiple week stays. Very trustworthy. Pros: Professional, courteous, clean, conscientious more

We have just had an extremely unpleasant experience with this kennel. We found the staff to be unblievably rude and uncaring. When we dropped our dog off, we provided an extra blanket because he is thin (he is a greyhound) and also asked that he have a cot to lay on. When we picked him up, he had rub marks on his legs in many places, and it was obvious that he had been laying on the cement floor. We also had asked to have his nails trimmed while he was there, which they agreed to do for $15. When we were picking him up, Ken carried on about how thin our dog is and how long his nails were. Ken just didn't state this once, he kept repeating it, making it sound like our dog is neglected, which he definitely is not. Then when it came time to pay the bill, we thought the price was high and asked about the daily fee. The woman stated that ""it's $17 a day and has been for two years"", once again carrying on and on about it, and then slamming things around behind the counter, even after we said we just probably forgot that it was no longer $15 per day. We weren't refusing to pay or anything, we just wanted clarification of the daily fee. We will definitely never bring our dog back there, they were just too rude, and they obviously do not appreciate their customers. Cons: Extremely rude, uncaring people more

We reserved a kennel for Fri and Sat but had to cancel after their 3 day cancelation period. We told them we would be picking up our dog on Sun, but when we canceled they charged for being past their 3 day policy but also charged for Sun. In their pamphlet it states that there is no charge on day of pick up if done by a certain time which we would have done. They were very rude on the phone, and the gentleman that my husband spoke to when we reserverd it tried to say that he made it clear we were picking her up Sun nite which was not the case and we never said that. They wouldnt take off the extra charge for Sun. We have used them before and they have been rude. On a previous visit we brought blankets for our dogs to lay on which they approved but never even put them in the kennel so our 2 dogs, one being a large great dane with bad elbows, layed on a cement floor for 5 days. We will never bring our dogs back, there are plenty of other kennels to choose from, I have no doubt that we will find a better place that appreciates our business and will take better care of our dogs, and not try to scam us out of money. Being business owners ourselves, we would never dare to treat our customers this poorly. Pros: Not as expensive as some other kennels. Cons: Rude, dont follow their own policies to get more money, poor care of our dogs. more

Ken and staff have been excellent to work with. Our yellow lab is quite energetic and excitable. She also suffers from separation anxiety. The staff have worked well to form a bond with her and truly understand her needs. We never worry when we have to drop her off at Bryerlane as we know she is being well taken care of and she seems very comfortable there. We have tried 2 other places in the area, and she just did not do as well there. We make other arrangements anytime we travel, if we are unable to have her board at Bryerlane...that's how much we trust them! more

Bryerlane Pet Resort is a wonderful, clean, caring place. My dogs love going there and are always well taken care of. I never worry when my pets are at Bryerlane. Ken and staff have gone above and beyond taking care of my pets. more

I will never leave my dog with Bryerlane again. Not only was the owner rude, but not even a ""thank you"" was offered upon the retrieval of my pet. Cons: Rude, Inconsiderate, Unappreciate staff more