Brownlee Jewelers

Many years ago, this Jeweler was nice. Last Valentine's Day, my hubby went there for a gift and got a small, key pendent necklace. The first day I wore it, one of the ""diamonds"" fell out! It had small black ones on one side and white down the other. When I took it in, they would not gives our $ back and would do an exchange. There was nothing else I like and asked to replace this one with the same. The saleswoman, Tina, said there was only one at another store. Several days later when I returned for the necklace, to exchange, it appeared another stone was glued into the same pendant! I didn't review then and wanted to, but recently a friend went and the same sales woman told her that her platinum ring was not real. She had had several Jewelers look at her Wedding ring already and had offers for almost $1000!!! Needless to say, she took one of the other offers and now we will both complain! more

They were ok... I don't think their prices were terribly competitive with other places like Zales or Jared. more

On Monday, I took two watches in to this store for battery replacements. The jewler replaced the battery in one and the other watch he stated would not work. After returning home and advising my husband, he stated the watch was working (but slow) when I took it in. My husband took the watch to another jewler, who stated that the jewler at Brownlee had cut the coil when taking out the battery. I returned to Brownlee today only to be told that there was nothing wrong with the coil, or the battery, but for $69.95 they could overhaul the watch. Hmmmm...... They refused to take ownership of the problem. I will be warning others- anyone who will listen. more