Because I appreciate the excellent service always provided by Brittany, Halina & Carly, I continue to return to this salon although the front desk staff is less than desirable. I would not normally mention this as I'm not one to complain much. However, this is the 3rd or 4th time they have mixed up one of my appointments. The last time I was in the salon for my regular services I scheduled appointments through the end of the year. Or, so I thought.. Although this was my intention and I made that very clear when checking out, when I received my appt. reminder email I noticed that I only had one service listed. I called to clarify and discovered that of the 3 prescheduled appt's, none were correct. Which caused me to miss some services as the girls were already booked with other clients. In addition, some of the girls that greet me when I arrive are very friendly and helpful, while others act as if I am interupting their weekend planning. I really just wish they could get some good help up front as it reflects so poorly upon the service providers who work so hard and do such a good job. If not for loyal clients, I'm afraid the desk staff would steer many people away.
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