Brothers Sound

I wanted to pay due diligence and leave a solid review for Brother's audio. I am a sound system and tint fanatic for all my vehicles that I own(that is several by the way). Abel and his family have always been helpful to me and the work/installation is amazing. They carry good quality and usually have everything on hand and ready to install same day. If you are looking for good quality at a decent price then go with Brother's Audio San Antonio. If you are looking for a good deal/cheap stuff then go somewhere else and end up spending more time and money than you intended fixing what they did wrong. \r \r *Side Note- If something is wrong after install, then simply address it with the owner and they will fix it or if not compensate you for it. The only issues I've really had with them is that a fuse blew so none of my dash gauges worked, and 1 window had minor tint issues. This was discovered on site and fixed minutes later. That is good customer service to me. Thanks Abel and crew! more

I truly wanted to give this shop 5 stars. If it were based on install quality, friendliness, helpfulness, it would be a solid 5. Instead, due to the wrongful price quote, I give them a 2. They tried to take advantage of me. I don't appreciate it. more

The customer service at BROTHER AUDIO SOUND was awesome, i was hired as a mystery shopper by this client , never before was i hired by an individual , but after they read some of the blistering reviews they thought it would easier to go through this process THAN TO MAKE A PURCHASE ONLY TO BE DISAPPOINTED, you probably want to know why not just go some where else, well that's my story you see my client is disabled, so traveling is a event within itself. Disabled or not my client loves her music and she was not taking no for an answer so she set out to find a place to get her new system installed in her new luxury fully equipped van this is a really nice vehicle not average by any means. After fully investigating each shop over the phone it was time to make a purchase , there was only one problem traveling, and it did not make any easier when each shop wanted her to bring her van in , not to mention that they pretty much offered the same service incentive, what to do what to do , That's where i come, so to narrow down the field i went to work shopping each store not to mention any names except the the final stop BROTHER AUDIO SOUND. The service was beyond what i expected , the representatives were friendly and informative they helped me make a decision based on value ,instead of the quick promo sale. Well i don't have to tell you how impressed i was when they did not try to sale me products i did not need, my purchase was minimal in comparison to the one my client was about to make but at this point i was pretty sure my client would be safe in their hands, but then the most surprising thing happen , i received a call from their customer relation personnel they wanted to make sure my experience was one that would bring me back as a return customer assuring me that they were there to serve me that did it for me, great price, service and follow up, if there was anything more am sure they are more than willing to accommodate , They made my client , A CUSTOMER FOR LIFE !!!! THANK YOU BROTHER AUDIO SOUND !! Robert Bendelson more

First of all, i wish to thank Brother Audio for the great work and personal attention that they gave me. I needed some professional help in installing new sound system in my prized restored muscle car. They gave me many different choices of equipment that would better serve my purpose and get the best for my money. They did it without changing the electric schematics or cutting up my dashboard to make it all fit. I highly recommend them to anyone that needs a personal touch to upgrading or changing there vehicle audio/visual system in there personal or company vehicle. Thanks, James C Ellis Surgical Tech/ Muscle Car Restorer more

In all honesty these guys have always been good to me and my friends. I have been going to them for all my audio and tint needs ever since high school. They actually give a crap about you and it gives them a personal touch i haven't experienced with other shops. I highly recommend these guys for their 'brotherly' service, the best prices, and great work that is backed up with a no BS warranty. I just felt compelled to write a review because of the other negative one that truly paints a completely different picture than what me and my friends have experienced. Seriously, for my car audio and tint needs, these guys are a no brainer! more

My first experience was actually a positive one. I went in looking for help in selecting a new system for my husband's truck as a Christmas gift. Not having a clue as to what I was looking for, the gentleman was kind enough to spend about 30 mins explaining the different components and recommending different options. Although I found what I was looking for on the internet for a fraction of the cost I made the decision to have them install the system based on my initial experience. When I returned to have the system installed, the gentleman I had originally spoken with was not there and the owner offered to assist me - a much different experience! The owner was extremely rude, condescending, and lacked any sort of customer service skills. more