Bridges Pets Gifts & Water

I have shopped at both locations, Lake Stevens and Snohomish. I think the move to Snohomish was a good choice, brighter and roomier. Everything is well stocked, the employees I have met have been helpful. Their prices are comparable or lower than the major pet store chains, which, I might ad, usually have a horrible selection. The dog toy and clothing sections are great! I have browsed the fish, reptiles and small animals, including puppies, and every cage was clean the animals all looked healthy and I smelled nothing. I shop here because I like the atmosphere and clean friendly environment. more

What in the world is the owner of Bridges Pets thinking? First he closes last June. Then he finds out he can’t break his lease? The Landlord make him honor the lease and re-open. I heard him telling a customer that. Then he re-opens and puts an announcement in the Journal stating: “We at Bridges Pets are happy to announce that we will reopen for business in Frontier Village July 10, reversing the plans to consolidate entirely to our Snohomish location. Issues with the area’s landlord have been resolved, he adds, allowing the store to continue to operate. Part of the decision to reopen comes as a result of listening to customer concerns about our departure over the last six weeks. At this time, our Lake Stevens store will offer foods and other supplies, while fish, birds and other pets may be found in Snohomish. Now he is closed again! What is different this time? He is still skipping out on his lease. What a mess. I went down to Snohomish to get dog food, I am on one aisle and on the other side are Snohomish employees talking bad about the Lake Stevens staff that has joined their ranks. They are upset about them taking their hours. How professional! What teamwork! I feel bad for the old timers from Lake Stevens, they were around for years before those snotty Snohomish new gals were ever hired….AND they remembered me when I came it. The staff at Snohomish does not have the heart the old timers have. The Snohomish gals are backstabbers. The owner has set him self up for a real hostile work environment. But it is obvious to the public that the owner makes one poor business decision after another. If he would have just stayed small and friendly he could have made it work. It was a winning formula. Instead, he got greedy, expanded during a recession, and Lake Stevens lost another business. Why shoul more

ALL the negative comments are being left by disgruntled employees that were fired for theft. This has been a MAJOR problem because the owner is so trusting and these people took advantage of it! PLEASE GO AND SEE THE STORE FOR YOURSELF AND YOU WILL KNOW HOW BEAUTIFUL AND WONDERFUL IT IS!!!!!!!!!!!!! I will continue to be a customer as long as they stay open! more

Bridges Pets Lake Stevens is closing this Sun. Jan 17th! Hopefully Snohomish will follow soon. They have the worst customer service. Maybe now people will realize how over priced their sick animals are and buy from reputable breeders or animal shelters instead...Glad to see them go. I was in the fish room and so many of them were NFS Not For Sale because they were sick and dying...Maybe they should not have built that huge store in a bad economy. I love that those snobby girls in Snohomish will be out of work soon....they were too good to wait on me... more

I was in the Lake Stevens store before Christmas and the owner was telling a customer that he was closing. He should have never opened that other big store during a recession! And he closed the Lake Stevens store then, reopened it making it bigger. In this economy! What was he thinking? IDIOT even I know better. more

Just go and look for yourself! ALL these negative comments are written by employyes that were FIRED and prosecuted for theft! Visit the store and make your own judgement! This store is BEAUTIFUL! I will continue to shop there, as I have for years. Whoever is writing these lies should be ashamed of themselves! more

This place is horrible. I've never met more rude employees. More disturbing and upsetting than the rude employees were the puppies and kittens being sold. I will not support businesses that still sell animals from mills. And for the record, I am not one of their ex-employees. I actually have a career and real job. I've never worked a 3rd rate retail job. more

If anyone has any doubts about this store, just go there for yourself and NOT believe any of these rants from former employee's that were fired for theft! As soon as you walk in, you will know the real TRUTH! That this is one of the BEST pet stores on the West Coast! Plan on sending a few hoursm just to see all they have to offer. I have never been unsatisfied with the selection or customer service from this store. I will continue to shop here for life. Go see for yourself! You will NOT be disappointed! more

Good: Well it LOOKS nice.. Bad: Poor service, poor care of animals, there are dying reptiles kept in cages that cannot properly hold humidity, there are emaciated animals being sold animals with necrotic limbs. Snakes have mites, the workers feign concern but do nothing to alleviate these animal's obvious misery.. Improvements: Proper animal care demonstrated, plexiglass on the lids to hold humidity, more education on the animals they are selling. Also they could USE the products they SELL to rid the animals of their parasitic problem.. Other: These guys obviously are out to make a quick buck, do not buy animals from here!!. more

I was amazed at the varity of pets/reptiles/tarantulas and so on....that was available. The tarantula set up was the cleanist and best displayed that I had seen here in Wahington state. There is a large selection of Exotic pets, and very price Competitive. they are very well kept and clean. The sales people are very patient, kowledgeable & helpful with my questions. I left the store after purchasing a baby bosc monitor lizard :*) -Rick more

Every time I've been to bridges, which has been a lot, I've found the staff extremely helpful, knowledgeable, and very friendly. They are clean and have a huge selection. If they don't have what you need they will order it. This store is first rate in every way. more

Bridges Pets Gifts & Water Gardens is the most beautiful pet store I've ever seen. All of the animals are in clean cages with plenty of privacy. As for people who say they're into puppy mills, do your research, because you're wrong. I have cavies, and it was clear that the ones in the store were very happy (some were "popcorning") and well taken care of. The employees are wonderful and offer help. As an animal lover and someone who does research on them, I could have a conversation with several of the employees about the animals. They know their stuff! My only wonder is about the dogs and cats, they're (rightfully) expensive, but I'm not sure how quickly they're sold. The store also has a large selection of books and videos, more than my local bookstore. Check out this pet store, you won't be disappointed! more

I cannot stand Bridges Pets either. But to the person who got the puppy with coccidia/giardia. These are both VERY VERY common in puppies and are only contagious to other dogs if they eat their poop. Dogs walking through the store would not be at risk. If your vet told you that I would find another vet. It is EASILY taken care of with medicine that should only cost between $40-60.00. Sounds like you were taken for a ride by both Bridges AND your vet. more

Okay I used to love shopping at the Lake Stevens Store's fish Department. But all of the knowledgable people are suddenly gone. What happened? AND ever since the new Snohomish store opened the fish I buy at Lake Stevens die. Did they send all the good staff to Snohomish? What gives? I have spent a fortune weekly on my fish hobby and now they don't seem to be able to sell fish that live more than 4 days. AND Heather the manager is NEVER there. When Kristy was the manager she was always around and I got way better customer service. The last time I was there some high schooler named Shelby waited on me and was a complete giggling air-head. She did not know a single thing about fish and had trouble even catching the fish I wanted. WHAT IS GOING ON!? The number of tanks that appear to be NOT FOR SALE because they are medicating the fish has gone up the last few months. I have litterally wasted tons money buying fish that die immediately. I am not going back ever... AND I was a really good customer. I have 6 tanks and it is going to hurt them to no longer have me as a customer.The people they have there now do not know half as much about fish as I do, and I am only a hobbyist. Now I read about animals dying and people not being happy with how they are treated and I can attest to the fact that it has been the same for me as well. What in the world is the management at Bridges thinking? Surely they must see what we the customers saw. They changed things and now it is no longer a good source for fish or animals. Mr.Bridges, did you get greedy with that big new shiny store and trade quality and service for a bunch of newbies who know nothing about their product? Go back to the way it way before you loose everything. You have already lost me and I am telling all of my friends not to waste their time shopping at Bridges. You guys really suck now and it is really too bad. I don't trust you anymore, I am driving to Bellevue instead of ever shopping at Bridges again. You guys need to wake up your fish department sucks! more

My heart goes out to the lady who lost her Beagle from Bridges. Last winter my wife and I bought a very expensive $895 Boston Terrier from Bridges Pets in Lake Stevens. When we went in to look at her a really dirty disheveled red haired lady was there bringing in more Boston Pups. Based on her filthy condition we should have run for the door. She had dirt caked under her nails and she stunk and was dirty. Her pups were scooped up by staff to go have a bath and we were told to come back later. We did and we chose a little female pup. We got her home and she had severe diarrhea and slept all the time. She did not play like you would expect a puppy to play. We called Bridges and we got the royal run around. We were told that coccidia and diarrhea is common to most pups. And that they had just changed it's food so that could be the reason that the pup had diarrhea. She never got better and when we took her to the vet we found out that she had a very contagious parasite called giardia ALONG with the coccidia. We called Bridges and talked to Donna, Julie and Theresa. They all gave us the run around and would not cover the vet bills incurred by this poor little diseased pup. AND they would not give us a refund or let us return the dog. They finally paid us a tiny amount that only covered one of the Rx but it was so stressful trying to get them to help us out. The dog has had nothing but health issues ever since we bought her. The vet said that the giardia is so contagious that any dog even visiting the store could easily become infected. AND we saw lots of people with their dogs walking around in both stores! Nothing was done to warn people of the risk. I would never never ever buy a single thing at either store. They had more excuses for why the dog was sick and why we should cover the costs. What an insult! Obviously they deal with bad breeders. That filthy lady also told us she had English Bulldogs,French Bulldogs,and Bostons at home. She is obviously a puppy mill. And they claim to be Christians at Bridges. Right! more

Last week we bought a cute male Beagle from Bridges Pets. We had to sign a medical release stating we would be liable for correcting a hernia the dog had. We had checked with our vet over the phone and he said it was common and would cost $300 to $400 to correct. Hearing that the manager lowered the price from $500 to $200.The pup was in obvious pain when we got it home. We took it to the vet and found the condition WAY worse that Bridges told us it was. The pup had a ruptured scrotum and his intestines were inside the ruptured scrotum sac. He suffered greatly. After $1100 in surgery the dog never recovered. He got a fever, infection and died. He had a miserable short life. The vet said the dog had a congenital birth defect that was caused by bad breeding. It's sibling at the store also had a hernia so this was not an isolated case. Bridges gave us our $200 back but we are out $900 and our beloved pup. They should never take in dogs with such obvious defects that are visible with the naked eye. AND they downplayed the severity of the condition. They only want to make money. I wonder what happened to the rest of the litter. If I could rate them zero stars I would! Save yourself some grief, these people are really not thinking of the animals or the buyers. Do not shop at either Bridges they use the same breeders and divide the litters between the 2 stores. We are consulting an attorney. more

I don't know how you people can possibly even imply that Bridges is ANYTHING bt a beautiful, GREAT, an caring pet store! The owners are deeply christian people who would NEVER support the puppy mill trade! ALL there puppies come from reputable LOCAL breeders!!! WHY is that so hard for you to understand? IF you know "so much" or "personally" that they are getting puppies from puppy mills, than you obviously don't know anything about this business! And by me breeding MY AKC dogs ONE per year, hardly qualify as me being a BYB! Get a grip and quit lying about these wonderful people! You disgruntled and fired for theft employees should be ashamed of yourselves. more

Its a good place to go get some specialty dog food that you might not find elsewhere. As far as the employees go...I think they are rude. And you can hear them gossiping about one another.They all sound like they hate working there! I thought a pet store would be a fun environment to work in!Some of them are nice, some ol timers..not so nice....so grab your items and high tail it out of there....bad aura to be around. more

Bridges has friendly and knowledgeable staff that obviously cares deeply for the live animals in their store. We bought a puppy from them and he is well bred and healthy and we would buy from Bridges again in a heartbeat. more

ANYONE who has experiance with Saltwater aquariums KNOWS that ALL salt water fish sold at pet stores are "Wild" caught! (Except MAYBE some Clownfish) Even a basic book would tell you that. more