Bridal Depot

I ordered my dress month in advance ans last week I receive a call that is ready. I go to see it and gt fitted and it is the wrong color. The owner (greg) tells me that when he ordered the dress on line the did not have an option of red so he decided to go with claret (burgundy). I they him to fix the probpem because I want my dress he says okay we will have your dress on November 7 which is the day of my wedding. I would not accept than since I have not taken pictures yet. Found a lady that would make it for me and have it ready three weeks ahead and he did not like that. Had a hard time getting my money back and he wanted to give the check at his convenience. When I went to pick up check it was not for the full amount it was only for the dress. I had ordered a veil too but canceled it that same week I placed the order because I got one specially made for our theme he said he did not remeber that I was stuck with the veil because their was nothing wrong with it. I did not argue anymore since I had been up and down with him all week if he is hurting that bad for the over priced veil he can keep the $135.00. He is very unprofessional. the staff is rude and don't know about anything. he does not care about the customers. Took 30 minutes to find someone working there every single time. Avoid this place. Pros: Nothing Cons: Everything more

The owner is rude and does not care about the customers. Takes awhile for someone to notice that you are there. They don't help and you will spend most of the time looking for everything yourself. Pros: Nothing Cons: Everything more

I bought my wedding gown from the Bridal Depot 4 months ago, i received it on time and i was very pleased with the staff. Everyone was very helpful and very kind. I'm from houston, but all my girls were from around the US so they had to call in their measurements. The girl who helped me told me that they couldnt be held responsible if the dress comes too big or too small being that my girls cant go in and get measured. I totally understood that, and i dont understand why Mrspain is so upset. All my dresses came the right size and just needed the usual alterations, but nothing out of the ordinary. Yes, the guy who wrote down the measurements might of misunderstood what your bridesmaid was saying (mrspain) but keep in mind that she didnt go into the store and get measured by one of the sales people. I t would understandable if your bridesmaid came in got measured and they still ordered the wrong size, but that wasnt the case. I love this boutique and would recommend to everyone! more

I'm getting married in one week (8/3/2007). I ordered my bridesmaid dresses from bridal depot they were from designer jordan. One of my bridesmaids was a size 10 she got a size 20!! The man who i had been working through quit and so we had no one to vouch for us. after a long conversation with the employees of bridal depot it was understood that the dress would be altered and takin care of by bridal depot. The alteration lady was very helpful and took good care of us. Until i recieved a phone call today a week from the wedding that they werent going to pay for their mistake. The MANAGER replied with they reviewed the charts again and it was my mistake and i would have to take the dress else where and settle with them in court. So asked for their corporate phone # and he said he was the only one i could speak with. WOW!!Heres what the chart read 35 bust 40 waist!! which was 30. A proffesional would know right away this was a mistake. And proffesional they are not. If you're looking for a nightmare this is your place. Pros: the alerations lady is wonderful and does customized work. Cons: the manager doesnt care if your wedding goes to hell. more

Never buy a wedding dress from Bridal Depot - they will take your down payment and your dress will not arrive- they will continue to promise you a date but the dress never overrides - they have a sample dress in the store but they will not discount the dress due to the bride being inconvenience nor do they want to give you your money back - NEVER ORDER FROM FROM THEY YOU WILL BE DISAPPOINTED -\r I ORDER DRESS 2/03 AND DRESS HAVE NOT ARRIVED WEDDING IS 8/25 - I'M TRULY UPSET AND THE OWNER DOES NOT CARE NOT CARE - BAD SERVICE more

Bridal Depot was the LAST place I looked at wedding gowns. I ended up purchasing the very first dress I tried on, but I was thrilled with the care I got at Bridal Depot. I highly recommend it to a first-time dress shopper who needs some feedback. Fortunata was fabulous. She welcomed me almost right away, showed me where the clearance racks were and let me just browse. She noticed the trends I liked, offered valuable commentary and has a great philosophy about finding The Dress. She really knows how to work with brides! I was almost hoping to find my gown there! Pros: Fortunata, large mirrors, friendly people Cons: No photos allowed, the "mall" feels a bit creepy more

I was highly impressed with Bridal Depot. I was immediately helped by Fortu, who was great. She even pointed me out to the designer gowns that were discontinued that were for sale. I eneded up finding my wedding dress at half the cost. She was so helpful and brought out numerous veils to try on, even though I told her I wouldn't be purchasing a veil because my grandmother was making one. I ended up buying the dress that day and am very pleased. Pros: selection, customer service, price more

I went to the bridal mall on Saturday Aug 20,2005.The place was crowded with people.It took a while for someone to come help us and all the room to try on dreeses were full, so we looked around.When the lady named Fortunata help us she was very helpfull.She clipped the dresses because they were all to big for me.In the end I was in look with two dresses a Jamasine dress ($1200) and Impressional bridal ($659)she didnt prussure me to get the more expensive dress.She took me if I like them both the same to get the least expensive one.I got my veil ($220),tiara($130),dress($659)and petitcoat($59)=just under $1100 with tax Pros: Fortunata, Bridal mall Cons: not enough room more

At Bridal Depot I almost had to BEG for help, had to navigate the huge store with no dirction, and had 5 dresses in my arms before a woman came and took them to the dressing room for me. She disappeared every time I went into the room to try on a dress, and wouldn't come back for about 5 minutes. She didn't bring me veils or tiaras. When I asked if they had any circle-cut veils, she told me no, although I looked for myself later and found two. The prices were higher than many stores in Houston and the customer service was AWFUL, but there is a very large section of discounted off-the-rack dresses if you're looking for a bargain. Pros: Selection, Discount Cons: Inattentive, Unhelpful, Pricey more