We went for appetizers and dessert a few months ago. The drinks were good & the apps were great. For dessert, we ordered the ""Chocolate Bomb."" It sounded good, but when we got it, it was stale & rather tasteless. The very sweet waitress immediately removed it, asked if we'd like something else (we ordered the crepes, which were wonderful), and said she'd remove it from our bill. Apparently, when she informed the manager, he made her return to the table and find out exactly what was wrong with it. Perhaps we should have been more forceful, but we just said that the taste was bland and the consistency was unappetizing. The manager then refused to remove it from the bill, stating that it was exactly as described on the menu. Now this was patently untrue and it seems extremely shortsighted for a manager to refuse to comp an inadequate portion of the meal, especially if it's a $6 dessert. And to ask the waitress to return to find out exactly what the problem is--absolutely classless. I've waited tables & when there is a problem, the MANAGER goes to the table to get the specifics: that is not a responsibility to be delegated. This guy forced the poor server to relay the decisions that he made from ""on high.""\r
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Anyone could have a bad night, so we returned to Brick a month later with another couple. As before, the service was great; however, the manager displayed remarkably poor leadership. It was a special occasion, for which I had brought a *very* nice bottle of wine to have with dinner ('82 Chateau Mouton-Rothschild). He refused to allow the server to open it. Now ordinarily, I would never do that, but it's a very special bottle of wine for a very special occasion (engagement!), AND i offered to pay a corkage fee equal to the most expensive bottle in their cellar. Again, the apps were great (shrimp, especially!), server was nice. Pasta was okay (I can make better). We didn't order dessert.\r
For a neighborhood place, this kind of service is unacceptable.
Pros: great appetizers, crepes
Cons: the manager's customer service
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