Briar Manor

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131 Greystone Lane
Rochester, NY 14618

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(866) 494-5981
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Best

I have lived here for over 22 years. For one thing, there are no gaps in your apartment door to slide anything to be so unsafe, you can get, or already have a dead bolt as well. T...

Worst

Where do I start? The rude office people? The rude maintenance people? How about the fact that management had carpet installed at 8:30am above my head without notifying me in a...

Worst renting experience in over 4 years 5/11/2011

Where do I start? The rude office people? The rude maintenance people? How about the fact that management had carpet installed at 8:30am above my head without notifying me in advance? That seems like a good place to start. Problems started with the upstairs apartment within the first couple of months. The people upstairs were excessively noisy and kept us up at all hours of the night. They were constantly stomping on the ceiling so hard the building would shake and we would fear for our lives. Multiple noise complaints resulted in getting us nowhere even though there's a portion of the lease that states if our neighbors are being noisy the leasing office has the right to kick them out- yeah, right. Once the people upstairs moved out management decided not to investigate the cracks in the beam that they had caused or the cracks in our ceiling that had formed over their abuse. They instead decided to install carpet starting at 8:30 am which woke me up and the installers started in the bedroom area. The installers were incredibly rude to me and slammed the door in my face when I went upstairs to check out what had woke me up. I thought bombs were going off it was so loud. Complaints to the leasing office again did nothing and it appears they are trying to fill the vacant upstairs apartment despite their admission that there is something wrong with the floor/ceiling up there. There are laws about getting a building inspector up there but you know, until I call the attourney general on them they're going to be completely uncooperative. As if that wasn't bad enough, you won't be able to find parking in this place unless you rent a carport for an additional $25/month and even then you might not be able to park in that spot you pay for because a gigantic SUV beside you is going to keep parking in the middle of the two spots and threaten to ruin your paint job. Sure, when they show the apartments during the day everything seems so serene and innocent but this place is absolute hell. What good is an apartment if you can't park your car? Multiple break-in attempts as well. One day we came home and found our bedroom window screen had been ripped out as though someone had tried to enter into our apartment that way (thank god I lock the windows when I'm not home). My bike was stolen from out front despite being locked to a pole and it was later brought back by the police with broken brakes. Sometimes when I'm sitting at home alone I hear people approach my door and try to break their way in that way. A couple of times my roomate caught the teenager doing it but it hasn't discouraged the behavior. Again, told the leasing office about it and again, they did nothing. To be completely honest, college housing cares more about their tennants (and that's saying something). I've spent almost the entire time I've lived here planning where else I'm going to move. Apartment living shouldn't be this bad. It's just a real shame. more
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  • Hours: Mon-Fri 9am-5pm, Sat Closed, Sun Closed
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