We chose a buffet style dinner for our reception. However, a couple of crucial food items we'd requested, namely bread and rice, were absent. One of the appetizers we'd requested be switched out several weeks before was ignored. We actually discovered some of these discrepencies a day or 2 before the wedding, but we were told by the assistant in charge that it was too late to do anything about it. Then when we saw the wedding cake, we were disappointed at how pathetic it looked. It tasted good, but it was nothing like the picture the catering manager showed us it would look like, neither in shape nor in color. The worst part, though, was that numerous guests complained they didn't get enough to eat. A couple of people apparently socialized a little too long and missed out on dinner completely. We heard complaints that the servers were often not at their stations and they ran out of food too quickly and had no replenishments. Many of the wedding party and family got no appetizers, and guests complained that they felt they had to hurry up to get anything to eat. Most people weren't even able to get seconds. I don't believe they had enough food to adequately feed all the guests that were invited. To top it all off, after we brought this to the catering manager's attention a couple of weeks later, he forwarded our complaint on to the owners. Nearly 2 months have passed, and despite several attempts by us to get a response, we've heard nothing from them. We realize now that we probably never will. To be fair, the food was pretty good, and the decor and bar were done very well. But after spending upwards of $10,000 on the catering, one would expect it ALL to be done very well. We expected a lot better service and professionalism. After our experience, I wouldn't recommend the Brass Elephant to anyone for their wedding. It definitely wasn't worth that kind of money to us.
Pros: Bar, decor
Cons: bad service, unresponsiveness of management
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