Bradley Michael Furniture

Receiving good service from Bradley Michaels Furniture is an unpredictable thing. In mid January of 2012 my wife and I ordered a king-size wooden bed made by Mobel Inc. Mobel has a limited number of distributors for their products, and Bradley Michaels was the closest in proximity to where we live. Initially, the bed had shipped and arrived at our home within five weeks of requesting it. Considering that the bed first needed to be manufactured by Mobel, then be sent to Bradley Michaels, and finally delivered to us, waiting only one month and a week was not bad at all. Additionally, the delivery service was free. However, during the process of installation, Bradley Michael's delivery men severely damaged the headboard piece with a rubber mallet. They were having difficulties passing the piece through the door frame and figured that by hammering off one of the legs and the molding at the top they would be able to get it into the bedroom. What could be more ridiculous than professional furniture movers beating the crap out the furniture in order to assemble it? I went into the store the following day and personally informed Michael of what happened. As I offered him various pictures that I had printed out of the damage, he said he only wanted one. However, he called me two days later asking me to write an e-mail to his service department with the pictures I had taken. Not that it is a big deal, but I did not expect to do the leg work to fix a problem that his associated created (especially when I had already offered him the same pictures in person). From here on out, the experience only gets much worse. Michael had told me that I would have to wait about three weeks for a replacement headboard to come in. When three weeks had passed, I called Michael to check on the status and he told me that the the headboard was already made, but that the truck at Mobel would not be able to ship it until the overall load met the minimum weight requirement, and that I'd have to wait another ten days. Now let it be said that, when a furniture company sends a delivery service that damages its merchandise (actually the customers merchandise, since $1,600 was withdrawn from my account the day I ordered the bed) and then does not deliver the replacement part by the time the owner had indicated, the customer should not have to wait any longer; the company should be responsible for a fast and efficient shipping method, even if it be Fed Ex. [Review Continued Under Comment Section] more

If I could give a negative star rating on our experience thus far I would do so. I will never by furniture from these guys again at this point. We spent a significant sum on furniture for our family room and dining room this past summer. The furniture took several months to be delivered and there have been problems since the first piece arrived. more

Ordered in March, 8k worth. Received everything in a reasonable time. Made 5 payments so far. Ripped sectional upon delivery. Called within the hour to complain. Talked to Mike and said he would send someone out. Some representative from BM comes in July and never comes back to fix it. Im still waiting (nov.2). On my way over tmrw, to be continued.... Pros: close parking Cons: slow, pulling maneuvers, fake, bad for business, etc... more

I have decorated two homes with Bradley Michaels furniture. Their personalized service and attention to detail is what makes this store different from others. They offer decorating services which I have used quite often. The brands they offer are of the highest quality and for great prices. Pros: Personalized Service Cons: NONE! more

March 26, 09 Pros: Close location to our home Cons: Disingenuous behavior more

We love BradleyMichaels and Brad and Michael and their staff are attentive and quite friendly. FUN! The showroom is immaculate and all done quite tastefully. The furniture is beautiful and quite reasonably priced. The creative and great ideas and help given to us by both Michael and Brad have been wonderful. Pros: Great showroom, friendly, Brad and Michael very helpful..... Cons: No cons.... more

We started with a blank room but had pieces in mind that were not available at their store. In stead of trying to up sell us, they blended styles and fabrics to make a smart complement to the other pieces and enhance the room. We ended up making a significant purchase that made sense in our space. The prices were fair and the service was exceptional. The room is truly stunning. We are furnishing other rooms with them now. Highly recommended! Pros: Variety, Service, Value. Cons: Live in Marshall township so the drive is not so convenient. Limited parking. more

Used to be a wonderful store.....i had furnished my home at this store and USED to recommend them to everyone.......i now caution everyone. I recently spent a LOT of money to furnish an addition and after paying in full and 6 months later i still have outstanding items, and get the run around at best from Michael and Bradley. Most of the time they do not even return multple phone calls inquiring as to the status....their story changes every time we do talk. I WILL NEVER SPEND ANOTHER DOLLAR IN THIS STORE AND WOULD CAUTION OTHERS, EVEN IF YOU HAVE HAD A POSTIVE EXPERIENCE IN THE PAST. DISHONEST, UNRELIABLE, AND SLOW SLOW SLOW............ Cons: UNRELIABLE more

I highly recommend this furniture store. They have top quality products that are made in the USA. Their design staff is extremely helpful and knowledgeable. We ordered a sofa and 2 chairs for our living room and they look beautiful. As for customer service, they couldn't have been more helpful. They went above and beyond to help me get my sofa in the right color and had it rushed to my home, at no additional expense. We will definitely be using them again! Pros: Top Quality Furniture, Great Prices more

We made the mistake of buying furniture here a few years ago. The price and apparent quality were the draw. Unfortunately we had a problem and it took over a year to get the issue resolved. We have another issue that is covered by a ""guarantee"" and so far after 2.5 months we still have no resolution, only broken promises or return calls, follow up, etc. It is quite apparent that Bradley Michaels only wants to sell you product and hope that there are no issues, as they don't have the interest or desire or follow through. We have purchased 4 additional rooms of furniture at two other stores subsequent to this and have had no issues whatsoever with service. Do not enter this store if you value customer service at all. It is non-existent. Pros: Easy to find, reasonably good selection of reasonable quality furniture Cons: Customer Service does not exist. more

We highly recommend a visit to Bradley Michaels Furniture Store in the South Hills. We have found excellent customer service, as well as, a beautiful showroom of quality-made furniture and accessories. We have dealt with Brad and Michael on many occasions and have always been satisfied with the personal attention they provide. We refer our friends and family to Bradley Michaels because we know they too will be satisfied with the professional service they provide. Pros: Customer Service and selection more

I've shopped in many furniture stores over the last 25 years (to me they all look the same-until now!) Never have I had a more enjoyable experience than at Bradley Michaels Furniture. Recent holiday company remarked that our home looked like a showplace. I can only thank Brad who worked with me in the showroom and could visualize the layout of my home and helped me choose color combinations that I would have never been brave enough to choose on my own. And his several meetings with me in the showroom were Free! I also found while their furniture looks really expensive....it is very affordable!! I recommend Bradley Michaels to those with really exceptional taste, regardless of their budget! Their courteous staff including Michael, Lee, and LuAnn made me feel right at home-including the hot cider and delicious cookies that put me right into the holiday mood. Thanks to Nick and my delivery guys who were helpful and courteous. We love our new surroundings, I will now be a customer for life!! Pros: Personal service, quality, price, friendly staff Cons: It is a quick turn off Rt 51-pay attention if you are not familiar with the area more

What a delightful experience shopping at Bradley Michaels is! Prior to this my husband and I had only purchased furniture from No. Carolina, and were skeptical that anyone could match (or beat) those prices. We were wrong! Not only did Bradley Michaels beat the prices from North Carolina, they then gave us complimentary decorating services on everything from the carpet, to the pictures and lamps. Both Brad and Michael came out to our home and made suggestions that have made our home look just perfect. Pros: Service; Price: Selection; Knowledge Cons: Wish the parking lot was bigger to hold all the cars more

Bradley Michaels is the most beautiful furniture store I have ever been to. I had been shopping around for several months trying to find the perfect furniture for my living room and one bedroom. The service I received at other furniture stores in the PA area pales in comparison with the service I received at Bradley Michaels. My furniture arrived and Brad came to my home and helped accessorize and decorate both rooms. Both rooms look like they are pictures out of a magazine. I couldn't be happier with my furniture or the service and dedication I received from Bradley Michaels. I just can't wait to make my next purchase of furniture for my dining room!! Pros: Excellent customer service and great interior decorator more

We have been waiting for our order for 12 weeks. 7k in stuff. were told the same thing 3 weeks apart about the items being on the "" dock "" somewhere. more