Bra Smyth Inc

From anticipatory expectation to total disappointment within 7 days! I was delighted to learn that Bra Smyth's product line included bra sized swimwear. Prior to online ordering, I telephoned Customer Service to inquire about the product quality and (true) sizing, and received an informed assessment of the product and proceeded to order a ($142.00) Curacao Tankini swim suit. The construction of a 36F/G bra sized swimsuit was poor: 1) bra size was not accurate and did not have the advertised support structure of a bra; 2) the fabric was thin, flimsy and lightweight, clearly not the woven density required for a swimsuit to fit a woman. I purchased a product from a known and respected retailer expecting to receive a product reflective of their branding. Instead I received a product that could have been sold by a big box discount store (at no more than $29.99). I relied on the Bra Smyth brand. Big mistake!! In this swimsuit instance, I can't believe that the company had any input on the product or sign-off on quality control. I stated my dissatisfaction and complaint to Customer Service, requested a shipping fee credit (at least one way) - the company neither honored order fulfillment or cared about customer opinion. Polite, but no satisfaction! more

Had a *terrible* experience at Brasmyth on Madison yesterday trying to shop for a sports bra. more

If you enjoy being attacked by gaggles of seamstresses and salesclerks, then go to Bra Smythe. I bought my bridal bustier there (which by the way is retailed at 15% *less* at department stores) and was coerced into buying a pair of $80 underwear which I was told one week later was on 20% discount - but oops - sorry, we will not give you a price adjustment, we will only taunt you with the fact that you're getting ripped off. By the way, they justify their inflated prices by claiming to do fittings, when in fact, they do standard darts without measuring you, unless you complain. Should one really have to work so hard to buy undergarments? Cons: Overpriced, Bad size selection, Deceptive more

I've received their catalog for years and assumed it would be a large store but when I finally found it I was surprised to find it a very small space. I was pleasantly surprised to find it was PACKED with a fabulous selection of beautiful and hard to find sizes. Staff scooped me up even though I was reluctant and found me the most fabulous bras ever. They were amazingly intuitive and were no-nonsense, helping me select several items I could find nowhere else. They fitted and shipped the balance of my order. Will be a must-shop on every NY trip from now on! Pros: Selection, Style, Knowledgeable staff Cons: Small space more

A great place to find a bra that REALLY fits well, especially if you are patient with the spacey sales-clerks. The prices are high (but consider the location) and service needs help, but the merchandise is really , really nice and much less pricey than La Perla. Pros: Gorgeous, High Quality, Custom Fit Cons: Service, Price more