Boston Joes Appliance Repair

From the horrible receiptionist to the terrible service. Cons: Poor management more

Disclimer: this comment is written in a ficticious format..if you choose to consider it fact..well..thats up to you. Pros: ABSOLUTELY NONE Cons: A DESASTER ZONE more

This is the rudest, worst managed repair business I've ever heard of! We bought a washing machine on Oct. 10th- it broke on Oct. 12th, and, because of the inept paperwork abilities of the staff, we STILL do not have a replacement for our washer. The technician who came to the house was courteous and seemed to know what he was doing, but was unable to complete the appropriate forms that the major appliance manufacturer requires in order to authorize the replacement. The secretary lied to my husband today, telling him that the technicain would call him back after he came into the office after his shift, then, when the time she gave me was past and I called back, she said she ""forgot"" it was Friday and that nobody would be working until Monday. On weekdays, however, she does not come into the office until 9:30, when the technicians are again inthe field. So, save yourself a lot of heartache- do not call these people for repairs or service!!!!!! Cons: Difficulty getting resolution to problems; staff lie about paperwork beign completed more

I worked for this company for only a short peroid of time, but i can tell you alot about it. This company is poorly run. The office is minimaly staffed and there is very little structure in the company. I was hired to be a appliance technition but instead was put in the office to work with customers. The main office of the building is poorly orginized the paper work is not dealt with in a manor in which it will be worked on. Pros: dd Cons: dd more

Wow, I had to recheck the name on my invoice after reading the other reviews... Pros: quick response to request with clean, quick problem resolution and friendly service more

I agree with everything all of the other posters had said. Yes the place is a gnat and fly ridden dump with garbage everywhere. The owner does not care about his employees, or their work enviornment. I had to call OSHA because of the health hazards, including, thegarbage and clutter issue, exposed asbestos, smoking in the office, without a designated smoking area, working on ariconditioners and dehumidifiers in the office and releasing the freon into the air while smoking. (makes the gas toxic) If you want to say I am disgruntaled, well then yes I am. I spent many wasted years working for a ""company"" where the owner swears and insults his employees, makes them feel like they are wrong for caring, and manipulating the ""system"" to his benefit, let alone the inappropriate remarks, childish games, physical fights in the office by technicians that are high or drunk, technicians that steal and damage customers property, and complete disregard for his customers. I can only hope that karma will come back to this ""company"", for all of the negative, and uncalled for actions that are made to the employees and customers (the customer is never right in their eyes). Please If you value your stuff, and time, spend a little more and call the manufacturer directly. If they try to refer you to Boston Joes joke repair, make sure you downright refuse. It will save you ALOT of headaches in the future. I just wish my name was NEVER associated with that place! Pros: Absolutely nothing Cons: Everything..Check the btr bus bureau and Consumer Protection. more

Reading all the reviews were helpful and scary at the same time. I had a LG dehumidifier that I bought at Home Depot, and broke within 2 years of use. They recommended me to Boston Joe's and after reading these reviews, I called LG back and demanded a different provider. LG is having their service department find me a more convenient provider and time ? whether that indeed turns out to be a different provider, at this point remains to be seen. Nonetheless, the rep at LG told me when the Service Dept Rep from LG calls, to express my concerns and they will log a ""voice of the people"" complaint. I would guess that a number of these would eliminate the provider from the manufacturers list. Pros: na Cons: na more

Absolute joke of a business. I ordered a part for my LG dishwasher, I went down to pick it up when it came in, they post business hours of 8-5pm m-f, i get there right at 8am, the place is the biggest dump i've ever seen, i cannot believe that they are able to run a business out of this office, stuff everywhere, cluttered as can be. There is a girl listening to answering machine mesages, i ask her about a part i ordered, she says she can't help, someone will be in at 9am. I said, you open at 8, but no one is here till 9??? she said yes. I coudn't wait till 9, as i do have a job i have to be at, so i left totally disgusted. My wife went back the next day in middle of the day, they had so much trouble finding the part, they asked if she can come back Monday, can you believe it??? How hack do you have to be to misplace a part someone ordered, my wife told them this is already our 2nd trip out here, they dug a bit deeper in their pile of filth and junk and finally found the part. I had them out to fix my dishwasher, last year, and when they put it back in, it was all out of alignment with the countertop and side cabinets and sticking out on one side, these guys are total clowns, i will NEVER deal with them again. After leaving that cluttered dirty, dump of an office i felt like I needed a shower like on the movie 'Silkwood' disgusting. Pros: hahaha Pros??? Yeah, right. Cons: Disorganized as can be more

Using this company was a tremendous mistake. Pros: Absolutely none Cons: See previous report more

Avoid at all costs. I called Monday was told they would be here Friday. I was to call between 9-9:30 am . I called was told I was not on the list that I never called. She was suposed to call me back today. Never called me back. Called Pauls Maytag. Should have called them first. more

Negative 3... rude, unprofessional, deragatory, lousy phone etiquette, argumentative, poor attitude. The arrangement they have with LG is service calls begin at 8am, Boston Joe's stated that a customer is to call them on the day of service and get the service time?? Pros: NONE, nothing, ziltch, zero Cons: in more ways than 1 more

since I ran out of space in my first review and it appeared I was still suffering the whiplash from the phone call this morning to confirm a service appointment... Pros: it's all in the review, there are no Pros!! Cons: It's all in the review, Total cons in more ways than 1 more

worst co. on the planet!!!!!..need to at least call back...i called 7 times without a return call..i called the owner twice..no return call..i have been without a fridg. for almost a month!!!!....they can go out of business fast enough for me!!!!!!!!!!!!!!!!!!!! more