Bonafide Pool Builders INC

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2210 Florida Blvd
Neptune Beach, FL 32266

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(904) 247-1313
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Reviews
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Best

thank you bonafide pools for the amazing pool for my mom, she is in love with it . Thank you for such an amazing price.... Bonafide Pools has great service and they get the job d...

Worst

This is the worst possible contractor. We started our pool process over a year ago and it still isn't complete. Has nothing to do with Covid or supply issues, but everything to do...

Editorial review from Citysearch 9/24/2013

Give Bonafide your business. We have a beautiful pool. They work hard. more

Editorial review from Citysearch 1/29/2013

Reply to Worst Businessman in the world: Dear Becky Wilson of 3099 Silverado Circle Green Cove Springs, Fl. 32043. NAS Jacksonville Florida.\r \r We sold the pool to you for $18,000.00 plus the extras you wanted and you wrote a review against our company while we were building your pool. After we got approval from your association it took about one month and we started digging your pool. August 19, 2010 we started digging your pool and everything was going pretty well until you wrote the first bad review on us after tile and plumbing were installed and getting ready for the patio. You admitted writing this review. We told you we was not going to finish the pool because of the review. You called backing crying to us stating you would take the review off and you were sorry and wouldn't do it again. At work that afternoon you took it off and we told you had to have patience and we would finish the pool. It took approximate two weeks for your electrician to ground the pool and get it through the grounding inspection. There was six weeks for association approval and electrical work to be completed before we could pour the patio. In the process of building the pool you added three row of tile and a waterfall and two lion heads which took a little time to center up the pipes which had to be perfectly drilled in the right spots for the water to flow. This wasn't easy but for $1,500.00 we agreed to it. Thank you. After it took a full weekend to pour the patio 1/2 on Saturday and 1/2 on Sunday. We had the job almost complete. We added the kool deck to your existing patio and didn't charge you. We made your patio bigger to accommodate a screen enclosure you wanted and didn't charge you any extra money. Thank you then cap tile you ordered from us to add to the benches and sunshelf you had to pay for. Dear Becky Wilson We are sorry you had to pay extra for the extra things you purchased from us, but it all took time and the job turned out beautiful! Three rows of tile, waterfalls, sunshelf, captile, pool cleaner, salt machine. At the end of job I watched the marcite guys do inside of pool that afternoon while it was filling. You handed me my final check Thank you November 15, 2011. In January you wrote another review after the pool was finished you started not liking us again. Dear Becy Wilson You have admitted to writing these reviews against our company and you said you will think about taking it off. And you told me to do whatever I had to do. Your contract states on paragraph #12 homeowner is responsible for damage to the company and company shall be compensated for that. \r I guess in your opinion we are a terrible company for building you such a beautiful pool. more

Editorial review from Citysearch 10/15/2012

WE LOVE OUR NEW POOL! We had a great experience having our pool installed. Its looks beautiful! We shopped around and Bonafide Pools gave us the best deal. We will definitely recommend them to all our family & friends!! more

WORST BUSINESSMAN IN THE WORLD 1/31/2012

This has to be the most unprofessional businessman I have ever met. He tells customers one thing but does another. He starts off talking really nice, gets you to sign a contract, then within a few days he will come dig up your yard. You might not see him for a week or two. when he comes back, he will move dirt from one side of yard to the other, basically just move dirt around. Once that is done, he leaves and may not come back for days or maybe weeks. One thing i did notice was when he did come to my house it was to get another check. I think he is robbing Peter to pay Paul. He takes the money one gives him to finish other pools he has started. You have to constantly stay on him about coming out to get the job done. he is the type of person, who does not like to be questioned about what is going on and when will he deliver the finished product. he constantly talks about the price one is paying for the pool and how much he has saved them. but I found out the hard way that I did not save a dime, because I had to fix things he tore up while digging and moving dirt. he belittles his son all the time and he is the one who does majority of the work. Very unprofessional. they do not clean up after themselves, ny pool had paper, cans, broken tile among other things left in it for weeks. He will also try to add additional charges to your bill. he does not want to pay his employees, but he wants his money on time and when he wants it. I am telling you all what I know from experience, not what someone else told me. Please go to a reputable company to have your pool done. A professional company will have professional employees, let you know when you can expect the finish product and will not add on charges for extra cement that he decided to add. The office personnel are just as unprofessional as the owner and knows absolutely nothing but she is the office manager, WOW!!!!!!! I would not recommend this company to my worst enemy. WARNING!!!! WARNING!!!! WARNING!!!!!PLEASE STAY AWAY FROM THIS COMPANY!!!!!! more

Very satisfied customer. 11/1/2011

So happy I found Bonafide Pool to do our pool! Everything that was promised was done far and above what I expected! Thank you so much for making my family so happy and proud to show off our new pool! I highly recommend Bonafide Pools!!!! We will enjoy for a long time!!! Thanks more
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Additional information
  • Neighborhoods: Neptune Beach, Beaches
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