Boerne Automotive

Certainly appreciate the excellent level of Customer Service ,as well as the outstanding Automotive Expertise.When your fortunate to find a Honest Mechanic show your loyalty. Continue making customers for life. more

Truck came in with a problem difficult to distinguish exactly what was causing it. You persevered and came up with what we are hoping will resolve it. It's now back to the shop who did transmission work about year and half ago. The only negative we saw was telling us all that could be fixed on the truck. We appreciate the work you did. Thanks more

I was originally optimistic about Boerne Automotive, but what was initially a few simple repairs that were supposed to be finished by 10am turned into a saga of extra repairs that were not finished until nearly 4pm. The store manager who was there at the time, Lionel, pressured me intensely to have repairs performed that I did not need, and also performed repairs that I did not give him permission to perform on my car, then charged me for them. I asked twice for him to take pictures of the damage to my car and the repairs that were being done, and both times he agreed. When I arrived to pay the bill, he didn't have photographs, and said that he was having trouble with his phone and that his shop did not do things like that. When I did go to pay the bill, it was more than $300 more than I had initially been quoted over the phone, and Lionel told me that the price he had quoted me over the phone was in addition to the initial repairs, which was not what we had discussed, as I had given him a very specific price limit over the phone. Overall, he lied to me, test drove my car without my permission and used 1/8 a tank of gas to do it, performed repairs I didn't authorize and charged me for them, and took zero responsibility for not having quoted me properly over the phone. I've reported their business to the Better Business Bureau, and I wouldn't go back if it was the only repair shop in Texas. more

Made my 8 year old escape drive like a new car. I would recommend Lionel and his crew to anyone. I am now having them restore my 1956 TBird. more

They did an outstanding job! more

He's just a cool dude trying to help your helpless self. more

We needed transmission service for my wife's F150. Their price was the best for this area and we had them replace the front rotors to eliminate the shimmy she was experiencing. All work was done before promised time. My wife is very pleased now. more

Great job and efficient service more

Boerne Automotive said I needed about $800 worth of work. I got a 2nd opinion from the dealer service dept. and found it was NOT NEEDED! more

Timely more

They repaired our transmission then 10 days later went out again so they helped us to get our truck back to their shop and also fixed it under their warranty. Very nice and easy to work with. more

I wish I could give this place zero stars! I wouldn't even take a go-cart here. My mother-in-law's vehicle broke down a couple of miles from the shop and my wife had it towed there, not knowing the area since we are from New Braunfels. It would have been less of a headache to push it all the way home! We dealt with Lionel. The car had a repair warranty and Lionel had all the documentation necessary to give us an estimate. He had contacted the warranty company and informed us that we would owe $630. This sounded fishy since it had only cost her $100 to replace the entire transmission last year, but she was stuck without a car so we had to okay the work being done. That was on a Wednesday. The next day, we called after my mother-in-law secured the money to arrange pick up and payment and were informed that the price was now over $900. Suddenly they had tacked on all these fees that they didn't tell us about the day before. Unfotunately we did not get the first quote in writing so there was no way to prove we were being scammed. The owner also refused to talk to us: we were told "he doesn't deal with customers". Eventually they told us that they wouldn't make us pay the tax (over $100), which is another indication that they were scamming us. When we finally did pick up the car, they hadn't even attached the plastic engine guard to the bottom bumper correctly and it fell off on the way home. Bottom line, they get you in with a low estimate, then jack up the price once the work is done. It is cheaper to pay the ransom to get your car back than it is to take them to court and they know it. If you have to go here, always get the estimate in writing, ESPECIALLY if you deal with Lionel. Stay as far away from this place as you can! more

Clean, courteous, timely, dependable. more

Lionel and his team of highly qualified mechanics have always been able to provide Superior service on my 1998 Jeep Grand Cherokee. I would not consider taking my vehicle to any other shop, including the dealership. more

Listen, I am not really blaming them ... but this is their business. I explained that I was not a mechanic and asked for them to educate me and provide their recommendations. I ended up paying a thousand dollars more than expected which was still less than my dealership quoted. I got my quote by phone but the communication was better when in person. more

I went in thinking I had a bad wheel bearing, but an inspection indicated the front shocks were causing noise and tire wear. Although I could not afford the new shocks, I did appreciate the tire rotation, and resetting my tire pressure warning light. more

Service was fast and communication of problems thorough. more

Appreciate work being done in a timely, professional manner. more

I started having car issues right beside their shop and stopped in on a whim, bit wanting to be stranded on the side of the road with two toddlers. He agreed to take a quick look for me just to determine if I could make it back to Kerrville. Turns out my transmission had to be rebuilt. They helped me make several phone calls and offered financing options. He worked up a quote quickly ( and stuck to it), helped me gather our things, and offered us a ride back to Kerrville. They were very friendly about my two toddler boys who had not had a nap and were very wild in the waiting room. They completely rebuilt my transmission in 3 days! I cannot express enough how great they are. more

Tried to justify by lying about cost more