While the guys were friendly and polite like everyone says, I waited a good 3 or 4 hours while the first plumber got a second AND third opinion about replacing a leaky pipe. I think he did a competent job in the end, but he left a big hole in my wall that he said he would send someone out to patch the following day (not included in the price, of course). When I didn't hear from him the next day, I called him, he said he would call the patcher again and call me ""right back."" He never did. I know patching the wall wasn't the plumber's responsibility (although frankly, I think it should be; otherwise the job isn't really finished), but promising more than one can or intends to deliver isn't the best business practice in my book. It's extremely difficult to find a trustworthy plumber, though, and just for the sake of trying to build a relationship with one I would probably call Bob's again, but after all these exceedingly glowing reviews I guess I just expected a higher level or service.
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