I have been using Bob's Appliance for over 20 years. I have called for simple and complex repairs. I have purchased appliances from Bob's as well. Bob, nor his father, have ever led me wrong. They are honest to tell me that the repair is higher than replacement, they'll even tell me how to fix it myself. If there was a miscommunication, I feel sure if birddave 1 called Bob's again and calmly explained his perspective that Bob would be more than willing to make it right. I am going to call them myself today.
more