Horrible experience! Had Upholstery cleaned and the untrained tech did not use any water barrier (ie tarp) to cover my hardwood (laminate) floors. As he was cleaning, a large puddle of water formed on the floor. As a result a significant section of the flooring is ruined. I invited BLM to come back and inspect the work. They set a time/date but did not show up. Not I am getting no response from them. They do not answer emails, they do not return phone calls, they DO NOT CARE. Next step is BBB and WA ST. Attorney General along with placing a claim on their insurance. BLM... get in touch with me and stop delaying! I would advice potential customers to stay away from this company. \r
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