Blind & Sons

I won a "consolation prize" of a free furnace and AC tune-up from Blind & Sons during a contest at WNIR's radio. The tech came out on May 28 and asked if we could only do the AC tune up (he said it was going to be too hot in my attic to work on the furnace and he had a busy day ahead of him). He completed the job in 90 minutes and said that the AC unit was old but in great condition. He recommended I schedule a free estimate for a new furnace and AC because they had great rebates going on right now. Fast forward 3-4 hours and my AC unit will not turn on. I look at the unit outside, find screws laying on the cement slab, notice a panel on the unit has a pinched lip, and is not seated correctly. I called their service line, was told my tech is off for the day but she will dispatch the on-call tech immediately. Five hours later, I still hadn't heard from anyone at the company, so I called the service line to see when they will be out. Twice in a row, as soon as I said my name, they hang u more

I won a ""consolation prize"" of a free furnace and AC tune-up from Blind & Sons during a contest at WNIR's radio. The tech came out on May 28 and asked if we could only do the AC tune up (he said it was going to be too hot in my attic to work on the furnace and he had a busy day ahead of him). He completed the job in 90 minutes and said that the AC unit was old but in great condition. He recommended I schedule a free estimate for a new furnace and AC because they had great rebates going on right now. Fast forward 3-4 hours and my AC unit will not turn on. I look at the unit outside, find screws laying on the cement slab, notice a panel on the unit has a pinched lip, and is not seated correctly. I called their service line, was told my tech is off for the day but she will dispatch the on-call tech immediately. Five hours later, I still hadn't heard from anyone at the company, so I called the service line to see when they will be out. Twice in a row, as soon as I said my name, they hang up. The third person answers and says ""No one has called you yet?"" She then apologizes, lets me know how busy they were today, and informs me a tech will call as soon as possible to let me know when he will be out to my house. I have now been without AC for over 21 hours (house sits at a toasty 85 degrees), and there has been zero communication from Blind & Sons. It's safe to assume Blind & Sons has chosen to enjoy their Memorial Day weekend, rather than fixing the damage their tech has caused. On the bright side, I got to relive what it was like growing up in the 80's before my family got AC. On the super disappointing side, I have to either cancel, or move the cookout from my house to another family member. Blind & Sons website touts a ""100% satisfaction guarantee;"" to date, I've only experienced incompetent techs and disinterested customer service reps. more

On Friday 2-21-14 I called Blind & Sons with an emergency plumbing problem. The drain in my basement was backing up and there was sewage coming up through it. They responded to my home within 2 hrs of my call and the young man they sent was absolutely wonderful. He ran the snake thru my basement drain only to find out the it was the Cities line backing up into my basement. I called the city and when they arrived the young man handled everything for me. He went and spoke to the city workers and explained the problem. He did everything in his power to keep me calm and get my problem handled. My pets even liked him which says a lot about a person. I would highly reccomend Bling & Sons. It was a wonderful experience in a very bad situation. Very pleasent people who listen and care that their service is top notch. I only wish I would have paid attention and remembered his name. Very impressed with the service I received. more

Notice all the positive reviews ALL joined exactly two years ago???? Not saying this company is good or bad, just saying it seems that all their positive reviews all came at exactly the same time. Would like to be able to seek out quality technicians without worrying about the company writing it's own reviews. more

On 12/10/2012 I had a tech out to perform routine maintenance on my furnace. He told my father, who was at the house at the time, that my furnace was cracked and needed to be repaired for about $800, but that he would seriously recommend replacing the furnace. He also said that my T&P valve on my hot water heater was defective and my breaker box needed to be replaced.\r \r I was concerned about his recommendations, especially since I had replaced my T&P valve, and it is in perfect working order. My father-in-law, who is an electrical engineer, had looked at my breaker box previously and indicated it was also fine.\r \r Before undertaking an expensive repair or replacement, I decided to get a second opinion. I called another HVAC company in my area and had them come out and check the furnace. The tech said there is nothing wrong with it and that it didn't need either a repair or replacement.\r \r I had paid Blind $170, which was supposed to cover maintenance on the furnace and the A/C unit in the Spring. Other than taking the furnace apart and telling me it needed to be replaced, the Blind tech didn't perform any maintenance on the unit. My father asked him if he wanted to vaccuum it out while he had it apart, and even offered to get the sweeper for him, but the tech said he wasn't going to bother cleaning anything.\r \r I called Blind and, under their 100% money back satisfaction guarantee, requested my $170 back, especially since I not only won't let them service my A/C, I wouldn't let them in my house for any reason. After berating me for not taking the tech seriously and questioning his evaluation, the service manager said someone would call me back about refunding my money.\r \r I haven't received a refund, and based on Blind's apparent business practices, am not at all confident I will ever get it. more

I got over 7 quotes from different service companies. I went with Blind and Sons because of their salesmen Bill! He was the entire reason I went with them. He is knowledgeable, likable and thorough. more

I have used Blind and Sons in the past and just as always, job well done. When I need them they are always here for me. I appreciate their service and quality of work they provide. more

Blind & Sons came out and worked had all day. Couldn’t be more happier with the service I received. Job well done. more

I was extremely satisfied with the work they did. They have excellent service. I recommend them more

Blind and Sons was very nice! Very professional! Very knowledgeable! The service was outstanding! more

Blind and Sons comfort consultant Jim and installers DeJohn and Ted were courteous and very kind. They did an excellent job. more

I thought the guys at Blind and sons did a great job of explaining what needed to be done and how. Their men did a great job and cleaned up when they were finished. I was satisfied with the product too. more

All their repairmen have been "Great" along with Adam and Nate. Adam was here from start to finish. Excellent worker, kind and courteous. more

I am very satisfied with Blind and Sons?s work . Everyone involved from the after hours tech to the salesman to the guys who did the install all were pleasant and did great work! more

Blind and Sons service men DeJohn and Ted were very professional. I would happily invite them back into my home. They were nice to my 19 month old and said "hi" every time they came by! She loved them! more

Bob and John from Blind & Sons came to work at my house and boy do they work well together. They were so easy to talk with and their clean-up was excellent. This was a huge job and well done. I will use them again! more

I see the Blind servide trucks on the highways everyday and their trucks are always clean. The drivers are always following the speed limit. This attention to detail makes me think they show the same level of care in their work, so I plan to call them when I need furnace service. more