Let me start by saying that i would never publicly criticize an independent company without absolute good reason, after all it is someones bread & butter.
However on this occasion i feel compelled to say my bit.
Chris comes across as a really nice chap & this is why we chose Blindshack... BIG Mistake!!
We ordered 16 Plantation shutters & frames for our new home in Jupiter (our Dream Home).
When they first arrived i had concerns over the color as I'm sure i ordered a darker wood stain & the frames were totally not what i had ordered! Chris said that they were but after a while he admitted that he had it wrong & would order new frames but not the color. 2 weeks later they came to refit the new frames still the wrong color but he convinced us that it would look great.
When they were fitting the frames they were all cracking as they did not drill any pilot holes, when this was pointed out they said that they will use smaller screws instead, but carried on fitting them even though they knew the frames would have to come out again & to make it even worse they did the same when attaching the magnets.
ALL 16 frames are split & need replacing, Chris even signed a letter to say he will replace all of them (this was 3 months ago). My Wife has been in tears over this!
3 months on we have noticed that on all the shutters that have hinges, were not pilot holed so they are all expanding on every single shutter so they don't close properly or line up evenly.
We are now seeking legal advise as Blindshack does not return e-mails or calls unless they want a bit more deposit,
We have given them options to address this situation but alas Nothing!
I cannot believe that some of these other posts are written by genuine customers.. Very Very awful workmanship all around.
I got 2 other companies around to take a look at our property to inspect at a cost to me & they confirm that they have rarely seen such bad workmanship for a supposed qualified tradesperson & agree that the whole lot needs replacing.
Please people get recommendations before you outlay such a big expense. I have now learned my lesson!
I call them BlindCRACK now as all of my Shutters have multiple ones in them!!
AND we have photos to prove it, if anyone who is a true customer would like to see them, feel free to post your requests here and we will post the evidence of this shoddy company and their poor workmanship!
Also i would like to add that if chris does not get back to me i will copy/paste the signed letter from him! & put it on here.
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