Rick's done my taxes for 6 years. I have been very satisfied with the service he's provided and I recommend him without reservation. In addition to returning all phone calls and emails, Rick also assisted my wife and me in setting up a legal structure to support my wife's new day care business. FWIW, I was audited once due to an IRS error (2005)--in the end, I owed nothing, and Rick's office handled the issue professionally, thoroughly, etc. He's clearly busy, but has always gotten back to me... I can see where someone who needs a lot of handholding might get antsy.
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