Bill Kay Ford, Inc.

This is an extremely high pressure dealership. I had two bad experiences there; one in August 2006 and one in July 2011. \r \r In 2006, my 2003 Ford Explorer broke down and needed a new alternator, so I took it to Bill Kay. While having the car serviced, I looked at the new models and called a friend to take us home since they said replacing the alternator would take about 5 hours. In any case, I didn?t care for the new styling that year on any of the models that would have worked for my family, but the dealer just didn't want us to walk out the door. He, another salesman, and a manager started bringing cars around for us to look at as we were walking out. After the third one, I was fed up and walked to my car to leave (yes, that 5 hour estimate really only took 30 minutes). He pulled up in an Explorer and said, "How about a used car? I can get you into this!" I was trading in a 2003, fully-loaded Explorer with 60,000 miles on it. The car he brought up was a base model 2002 Ex more

Great dealership. I felt I had to write a review about Bill Kay Ford to say how happy I am about the car shopping experience I had. I just bought a 2008 Ford Fusion from Bill Kay Ford and these guys were great! No pushy sales stuff, the car I wanted was still there and the price stayed the same as advertised. They let me take the car for a "sleep on it" test drive (overnight). The general manager Mark Bowen personally talked with me and wanted to make sure everything was to my satisfaction. Great car buying experience. Highly recommend Bill Kay Ford.\r \r Happy Car buyer.\r Westchester, IL more

We got our last car here and the salespeople were very good--informative but not too pushy. The only reason they don't rate a 5 star with me is because of the hassle I went through to get a scratch touched up. Apparently when they got my car from another dealer, they scratched off that dealer's label with a razor or something sharp, and then it took a few weeks and 2 tries to get it painted over to my satisfaction. I have to say they did try to get it done to my liking. more