I was completely shocked by the dining experience that I had at Biagio's. My husband and I went to the restaurant without a reservation on a Friday night. We were told the wait would be about 30 minutes, but 30 minutes turned into an hour before we were seated. The hostess kept ""losing"" her waiting list and had trouble keeping track of who should be seated next. Once seated, our server was prompt, bringing water, drinks, etc., but our bread basket was a very long time in coming, and needless to say, we were very hungry by this point. I ordered the Chicken Parmesan and my husband ordered the Veal Parmesan. When the dishes came out we were starved and dived right in. About a quarter of the way through his dish, my husband realized that he was not eating veal, but chicken--they had mixed up our dishes. I don't eat veal-ever. I am totally against it and was revolted to realize that I had taken several bites of it without realizing it. My husband called over the waiter and had him take the dishes back to the kitchen. The waiter came back with new, correct dishes a few minutes later, but they were barely lukewarm. Now we were both very upset. This time we called the manager over and explained the situation, asking if he could perhaps compensate us in some way for their mistake. He said he would see what he could do and left the table. The waiter then came back and said the manager had offered to buy us drinks. By then, my husband and I just wanted to leave, and asked could he just remove the one glass of wine I had already ordered from the bill. The waiter said he would check with the manager. The manager then came back to the table and began berrating us stating that he never takes anything off the bill and if we didn't want a drink, then too bad. We were completely mortified, stunned, and angry. We paid the bill, and as we left we asked the name of the belligerent manager. Turns out it was none other than the owner, Mr. Biago himself!
Pros: ambience, bar
Cons: service, parking
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