Best Dental

I hope I looked up the right store...... more

This dentist does root canals WITHOUT prescribing pain medication. \r \r An appointment for cleaning and X-rays took over 2 1/2 hours!! Tried to see several patients at once.\r \r Attempted to pay an outstanding balance after recieving insurance statement. Instead, I was sent a bill over 2 months later with finance charges.\r \r Staff is RUDE and UNPROFESSIONAL! Also, can be pushy and intimidating. \r \r A brutal experience. Pros: Other Dentists Cons: Everything that is Best Dental. more

I agree totally with the first review. The staff at Best Dental are very unprofessional and lack a great deal of customer service skills. I arrived 10 minutes late after calling to let them know I would be a little late and I got nothing but ATTITUDE. The office staff was talking about me behind my back (IN PLAN ENGLISH)! I should have left right away, but they were the only office available to take me before the end of the year. Now I see why they had openings! I would not suggest this place to my worst enemy. Best Dental provided the Worst Dental service I have ever experienced! I didn't want to give them one star, but it was required in order for me to post my warning to you. BEWARE Pros: They had dental appointments available in December. Cons: Unprofessional staff, lack supervisory skills, and need to attend customer service training. more

Not only did they ask my daughter for her Social Security #( which I have no idea why a dentist office needed her SS# being a cash paying client), but they have changed their policies so much that, you have to pay before they do anything to you. You pay for the initial exam, and then after the exam, they tell you what you need to do , then you have to get up and pay for it before you get it done- very inconvenient. They told her how much it was going to be, but it ended up being a lot more than what was quoted. She felt very uncomfortable, and felt as if the staff was only out for her money, and made that very clear. They even talked about her behind my back in Spanish, which is very rude to me, considering she could hear her name along with other talk she could not understand. All in All, I will NEVER go back, and never take my family there, and I will be telling EVERYONE I KNOW not to go because they were extremely rude and not people oriented at all. The Dr.'s have shed their responsibility with the office, and separate themselves from that department all together. That goes to show how divided they all are, and how the Dr.'s can wipe their hands clean from any issues other than the actual procedure. I think that they need to see the experience all the way through, because if you are unhappy with the office, then consequently, you are unhappy with the Dr.'s, because they don't try and make your visit with the office a better one. Cons: They tell you false quote to get you into the office, they are rude and totally unprofessional. more

I had a painful dental problem recently. I called several Dentist offices about getting an emergency appointment and I was everything but laughed at. I called Best Dental and I had an appointment within the hour, 2 times! The Best Dental office staff is very professional and their prices on services (I have no dental insurance so it's cash out of pocket for me.) can't be beat. Thank you so much for your help on a moments notice. Mike Cadle Round Rock Pros: fast, professional, explaination of costs more