Best Buy McAllen

Good: Almost everything I wanted was in stock for a $700+ bestbuy.com order. With customer service so bad that nobody wanted to deliver it to me, I can see why inventory was good.. Bad: Approx. 40 people (Thanksgiving weekend)in line with 3 or 4 customer service reps moving so slow they make Walmart associates look good. When I'm ready to buy (spend $$$) it would be nice to have someone ready and willing to QUICKLY help me.. Improvements: Customer service......People and promptness.... OR.... change the name to "Good Buy". Other: Being a Premium Silver Reward Zone member I have all but given up trying to buy from this and other Best Buy stores. If I have to beg the salespeople to take my money I'll find another source. If I'm treated this way I suspect others are also. I have no sympathy when management complains about weak sales and then makes no effort to serve the customer who wants a quick and efficient purchase.. more

This is not like any other Best Buy that I have been in. It is always busy, always booming loud music and always looks a little like the shelves vomited. However, if you can get the attention of a salesperson, they can be really helpful and knowledgeable. Sometimes young workers for chains like this act like they don't care about customer service or seem very unaware of the products they are trying to sell. Not at this Best Buy. Every salesperson seems to work in a department that is suitable to their lifestyle, so they are able to give honest advice-even when it means saving you a little money and lessening their commission. more