Absolutely horrible customer service! The worst Best Buy I have ever visited. My family shops at Best Buy from Wilmington to Johnson City and this is by far the worst place we have ever been. I don't usually write these but they irratated me to no end not once, not twice but three times. It started last year when I purchased a new laptop to replace my 4 yr old one (which I also bought at Best Buy). The Geek squad did not listen to my concerns and wiped my old laptop clean WITHOUT contacting me as they stated they would. I lost a lot of important information! Then stating that both my computers were ready (while contacting the wrong person over and over again). When we went to pick them up they were not ready, and this happened 3 times. Back and forth a total waste of time. THEN guess what happens a year later, THE SAME THING!! After having to wait for 45 mins for them to even find me in their system (I had spent the extra money on the one year plan-which they magically couldn't find 6 months later). Still no contact to pick up my computer 7 days later, after they stated it was ready and guess what happened after i drove out of my way, it wasn't! Their response ""Oh, huh I don't know what happened there!"" not even an apology. Called again 3 days later to check and oh all of a sudden it was ready just that second. Only to find out that it wasn't installed properly BY THE GEEK SQUAD to begin with which is why it messed up. Total lack of respect for customers and total idiots that obviously cannot read directions and dial a phone number correctly!
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