First of all, I have gone in there twice and been completely blown off by staff members. I think it has something to do with the fact that I am a young female. The second time I was ignored, a middle-aged male customer actually had to tell a Best Buy employee - ""No, I dont need help, but I think that young lady has been standing and waiting for help for quite a while""\r
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Second of all - I bought a laptop here. Should not have.\r
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I bought it at best buy because I like knowing that if something goes wrong, they will help me because I can buy a protection plan - unlike Amazon or another online provider. Boy was I wrong.\r
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Day 40 of owning the computer: Performing slowly, mouse freezing regularly, and basically no better than the 4 year old laptop I just retired that had a malfunctioning hard drive. I bring it to Best Buy and here is my one option for them to help: spend $200 on a service plan for them to do anything. But wait! I spent $130 on the protection plan? That's apparently different than the service plan. Protection only works for dropping the laptop - it means nothing if your laptop isn't working well. After 40 days of owning a computer, if it does not work well, you must pay nearly the cost of the laptop for them to help you. I also found out that they will only take returns up until day 15. So, you better figure out pretty quick if you like your new investment and if it performs well otherwise forget it.\r
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If I wanted no one to help me and not be allowed to return a crappy product, I would have just purchased my laptop for less money online. Seriously reconsider Best Buy. It's not worth it unless you're willing to pay twice as much for any kind of customer service.
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