Berge Toyota

My wife and I took our corolla into Riverview Toyota for a recall repair this week. When my wife made the appointment, the office rep offered a courtesy rental car for no charge while the car was being fixed. This seemed like a convenient offer so we accepted. So far so good. My wife dropped off the car and then was required to sign a "rental agreement" for the Sienna they let her borrow. After driving the van home and dropping our son off at preschool, she was at home for the rest of the day. A few hours later we noted that the back tire was low on air. Lo and behold, a good sized screw was lodged in the sidewall of the tire. She immediately filled the tire at our house, and drove it back to the dealership. The van was in our possession for a grand total of about 5 hours. When my wife got to the dealership, our car was finished, and she was ready to check out with Brendan Lamb. Brendan consulted the manager on duty, who my wife said came out briefly to speak to Brendan but did not direct a single word to her. Brendan (acting under the direction of his supervisor, to be fair- I get it Brendan;) then proceeded to charge my wife $193.40 for the "damage" done to the car. In the rental agreement, it states that the renter (in this case, a mother with a 5 and a 2 year old with her who accepted the offer to drive a "courtesy rental" for a few hours while a recall was being repaired) is solely responsible for any damages done to the car while it is in her possession. Apparently "damages" includes a nail that very possibly could have been in the tire from the beginning. So all in all, we take our car in to have the recall repaired and are now out almost $200. I spoke with Service manager Evan and Assistant GM Laura who after a fair amount of resistance offered store credit. Sorry, no thanks, you still have my $200 which is wrong. more

Amazing service, would not of bought the car if it was not for how amazing my sells person was. more

Their service department is quick and helpful. My truck was clean and ready when promised. more

Service is always very efficient and always saving time for the car owner. more

Service is always very efficient and always saving time for the car owner. more

I'm really impressed with the way I'm treated at Riverview Toyota's service department! They treat me like a valued friend, give me a truly luxurious area in which to wait, and then explain what they did to make my Toyota Camry Hybrid run as well as it possibly can. more

I'm really impressed with the way I'm treated at Riverview Toyota's service department! They treat me like a valued friend, give me a truly luxurious area in which to wait, and then explain what they did to make my Toyota Camry Hybrid run as well as it possibly can. more

Sales, Service, and Financing is Outstanding If you're in the market for a new Toyota, this is the place for you. Watch for specials on financing and be ready to be wowed. Toyota not only has great cars but, wonderful protection for your investment, reasonable deals, and a sharp, friendly sales staff. I usually feel pressured to buy when I go into places to the point I want to leave. In this manner, Toyota is no different.... they do want your business. I can't blame a salesman for that. Business is business.... but at least they're not sleazy! They were classy and upheld their end, in fact went above and beyond to get me into a toyota. I've never been happier! That's a fact! more

Sales, Service, and Financing is Outstanding If you're in the market for a new Toyota, this is the place for you. Watch for specials on financing and be ready to be wowed. Toyota not only has great cars but, wonderful protection for your investment, reasonable deals, and a sharp, friendly sales staff. I usually feel pressured to buy when I go into places to the point I want to leave. In this manner, Toyota is no different.... they do want your business. I can't blame a salesman for that. Business is business.... but at least they're not sleazy! They were classy and upheld their end, in fact went above and beyond to get me into a toyota. I've never been happier! That's a fact! more

I have my Sienna serviced here and they have done a great job thus far. They are usually pretty quick about getting the car taken care of so I can be on my way. more

I have my Sienna serviced here and they have done a great job thus far. They are usually pretty quick about getting the car taken care of so I can be on my way. more

It's All Brand New! Brent Berge and the New Riverview Family would like to invite all past and future customers to come in and experience the new Brent Berge's Riverview Toyota. Expect More from your local Toyota dealer. more

It's All Brand New! Brent Berge and the New Riverview Family would like to invite all past and future customers to come in and experience the new Brent Berge's Riverview Toyota. Expect More from your local Toyota dealer. more

Pleased with Professional Salesmanship My husband and I had talked about selling my Miata MX-5 to purchase a more "grown up" car. I had the Miata listed at Kelly Blue Book private party price on Craigslist, Cars.com, and advertised in our local print newspaper. After months of tire kickers and no-shows, we finally decided we had to trade it at a dealers. Gave me shivers! I hate car dealers! Riverview Toyota staff and my salesperson, Mr. Phillip Mason, changed my assessment of "sleazy car dealers" for the better. Mr. Phillip Mason treated me with courtesy and respect. He Listened to my offers and did not give me the awful car salesperson full frontal assault. Of course, I did not get my deal as I had outlined, but the point is that Phillip listened to my requests and facilitated in a professional manner. I always feel that when I go into a dealership I am going to get taken advantage of, it is simply a matter of how much! I highly recommend Mr. Phillip Mason of Riverview Toyota for his professionalism and courtesy. He had superior knowledge of the vehicle I chose to test and purchase and made the experience least painful! more

Pleased with Professional Salesmanship My husband and I had talked about selling my Miata MX-5 to purchase a more "grown up" car. I had the Miata listed at Kelly Blue Book private party price on Craigslist, Cars.com, and advertised in our local print newspaper. After months of tire kickers and no-shows, we finally decided we had to trade it at a dealers. Gave me shivers! I hate car dealers! Riverview Toyota staff and my salesperson, Mr. Phillip Mason, changed my assessment of "sleazy car dealers" for the better. Mr. Phillip Mason treated me with courtesy and respect. He Listened to my offers and did not give me the awful car salesperson full frontal assault. Of course, I did not get my deal as I had outlined, but the point is that Phillip listened to my requests and facilitated in a professional manner. I always feel that when I go into a dealership I am going to get taken advantage of, it is simply a matter of how much! I highly recommend Mr. Phillip Mason of Riverview Toyota for his professionalism and courtesy. He had superior knowledge of the vehicle I chose to test and purchase and made the experience least painful! more

Good service, fair financing My wife and I were looking for a car to fit her concert grand harp, and the salespeople were very helpful, allowing us to try out a variety of vehicles, moving seats, etc. It eventually fit in a Prius (believe it or not), and we bought it. The cars they kept in stock had more bells & whistles than we really wanted (and higher $$$), but after half an hour of back and forth with the finance people (the most annoying part), we got a payment where we needed it to be, though with a higher total cost of money than I had wanted. They gave us more than fair value on our trade-in, though, and were very friendly. more

Good service, fair financing My wife and I were looking for a car to fit her concert grand harp, and the salespeople were very helpful, allowing us to try out a variety of vehicles, moving seats, etc. It eventually fit in a Prius (believe it or not), and we bought it. The cars they kept in stock had more bells & whistles than we really wanted (and higher $$$), but after half an hour of back and forth with the finance people (the most annoying part), we got a payment where we needed it to be, though with a higher total cost of money than I had wanted. They gave us more than fair value on our trade-in, though, and were very friendly. more

My experience with Riverview was perfect. I bought the first 2011 Tc on their lot. The salesman briefly but fully explained Scion's "Pure Pricing" and showed me the exact numbers for the car. I was off to financing and out the door in less than 2 hours. Just what I wanted, how I wanted it. more

My experience with Riverview was perfect. I bought the first 2011 Tc on their lot. The salesman briefly but fully explained Scion's "Pure Pricing" and showed me the exact numbers for the car. I was off to financing and out the door in less than 2 hours. Just what I wanted, how I wanted it. more